Note

 

This documentation supports the 20.20.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Pentaho packages for importing data and users into BMC Remedyforce

To import data from the following products into BMC Remedyforce, you can download Pentaho packages that are available on the BMC Communities website.

  • BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core)
  • Dell KACE
  • Microsoft System Center Configuration Manager

You can also use Pentaho packages to import users from the Lightweight Directory Access Protocol (LDAP) servers into BMC Remedyforce, and import configuration data from one Salesforce organization to another.

The following video (4:30) provides an overview of using BMC Remedyforce Pentaho Packages.



https://youtu.be/8UVsViDYpuk

The following topics are provided:

Pentaho package to import users from LDAP server

Importing users with BMC Remedyforce license type...Salesforce Platform License (with assigned permission sets)
Pentaho package on BMC Communitieshttps://communities.bmc.com/docs/DOC-32288
ReferenceImporting Salesforce Platform license users with assigned permission sets from an LDAP server

Note

 The Customer Portal Manager Custom license has been discontinued and might not be available in your Salesforce organization.

Pentaho package to import configuration data from another Salesforce organization

You can import BMC Remedyforce configuration data from one Salesforce organization to another. The Salesforce organization can be a sandbox or a production organization. For example, say that you added some real configuration data to a sandbox while testing BMC Remedyforce. 

For more information, see Importing BMC Remedyforce configuration data from another Salesforce organization.

Pentaho packages to import data into CMDB 2.0

Importing data from...Pentaho package on BMC CommunitiesReference
BMC Client Management
(known before version 12.0 as BMC FootPrints Asset Core)

NA

(Deprecated)

(For BMC Client Management 12.0 and above) (To import CIs by connecting to the database)

https://communities.bmc.com/docs/DOC-34482

Importing data from BMC Client Management by accessing the database

(To import CIs by using the REST Web API) https://communities.bmc.com/docs/DOC-32929

Importing data from BMC Client Management by using the REST Web API

Dell KACE

https://communities.bmc.com/docs/DOC-28433

Importing data from Dell KACE

Microsoft System Center Configuration Manager

https://communities.bmc.com/docs/DOC-28432

Importing data from Microsoft System Center Configuration Manager

Related topics

Supported browsers, mobile devices, and integrations

Prerequisites for importing data to BMC Helix Remedyforce

Overview of how data is imported into BMC Remedyforce

BMC Helix Remedyforce CMDB 2.0 architecture

BMC Remedyforce CMDB 1.0 architecture

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