PDFs and videos
This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
You can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.
Ready-made PDFs of this space
The following table lists topics that contain videos that supplement the text-based documentation.
|Pentaho packages for importing data and users into BMC Helix Remedyforce||4:30|
|Managing licenses and storage||2:01|
|Troubleshooting issues when populating demo data||4:05|
This video provides the troubleshooting tips to resolve SOQL 101 Errors in BMC Helix Remedyforce.
|Configuring email conversation||4:53|
This video shows how to troubleshoot email services.
|Importing smart practices content||7:01|
This video shows steps for migrating templates using Pentaho.
|Configuring Self Service on Salesforce Mobile App||2:48|
|Working with the CMDB Explorer||2:20|
This video gives an overview of CMDB Explorer.
This video gives an overview of Smart Suggestions.
|Configuring service outages and monitoring service health||2:40|
This video provides an overview of BMC Helix Remedyforce Service Health.
This video shows how to troubleshoot an issue with SLA.
|Exporting smart practices content||4:14|
This video shows how to tag records to export for data migration.
|Adding or removing fields on the Instance Editor in CMDB 2.0||2:56|
|Customizing CMDB list views in CMDB||2:17|
This video shows how to modify the columns of the Remedyforce CMDB console.
|Configuring BMC Helix Remedyforce Chat||5:11|
This video shows how to enable chat.
|Troubleshooting install and upgrade issues||8:24|
This video shows how to troubleshoot issue in receiving emails from your sandbox.
|How to customize surveys||6:09|
This video shows how to customize a survey.
|Creating an email template||6:54|
This video shows how to create an email template.
This video explains how to configure record locking in BMC Helix Remedyforce.
This video shows how to create an action history report in BMC Helix Remedyforce.
|Managing custom layouts for console forms||3:41|
This video shows how to create a custom form for a specific profile.
|Configuring automated assignment of records to staff members||4:51|
This video shows how to configure automated assignment of records to staff members.
|Configuring out-of-the-box surveys||5:23|
This video shows how to configure surveys.
|Creating field updates||4:38|
This video shows how to auto populate lookup fields.
This video shows how to create a report that tracks the Last Queue of an incident.
|Customizing forms for the Remedyforce Console tab||2:13|
This video explains how to add or remove fields from the Remedyforce Console form.
|Customizing Tickets and Requests list view||2:02|
This video explains how to add or remove columns from the Remedyforce Console tab.
|Customizing Self Service forms||2:30|
This video shows how to add a Field Set to the Self Service Incident form.
|Importing client records by using the Data Loader||6:27|
This video shows procedure to export / import data using Data Loader.
|Creating service or operational level agreements||2:41|
This video provides an overview of Service Level Management which enables you to track Service Targets and Service Target Notifications.
|Configuring QuickViews on the Remedyforce Dashboard tab||2:33|
This video provides an overview to BMC Helix Remedyforce Quickviews that enables you to view predefined Quickviews and Personalize My Dashboard.
|Configuring the BMC Helix Remedyforce Dashboard||2:47|
|Configuring Service Desk on Salesforce Mobile App||1:31|
This video explains how staff members can use Remedyforce Mobile App.
This video explains how to use Chatter for BMC Remedyforce CMDB.
|Overview of the Remedyforce CMDB tab||3:37|
This video provides an overview of CMDB in Remedyforce Console.
|Overview of change management|
|Configuring Self Service||2:45|
|How discovery works||2:53|
This video explains the overview of agentless discovery.
|Supported discovery licenses and features||5:09|
This video explains the Remedyforce discovery licenses.
|Enabling and configuring agentless discovery||11:03|
This video provides details to enable and configure discovery in BMC Helix Remedyforce.
|Exploring BMC Helix Remedyforce||5:45|
This video outlines how to navigate the BMC Helix Remedyforce ITSM system and gives an idea how to access information.
This video explains the models capability in BMC Helix Remedyforce.
|Overview of the normalization process||7:50|
This video explains the normalization process in BMC Helix Remedyforce.
|Managing normalization rules||6:01|
This video demonstrates how to manage normalization rules in BMC Helix Remedyforce.
|Managing exceptions to normalization rules|
This video demonstrates how to manage normalization exceptions in BMC Helix Remedyforce.
This video provides an overview of how to detect and resolve collisions in change requests.
This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Helix Remedyforce.
|Adding or removing fields on the Instance Editor in CMDB 2.0||2:21|
This video gives an overview of adding a custom attribute to a class in BMC Helix Remedyforce.
|Configuring BMC Helix Remedyforce Chat||3:12|
This video walks you through Remedyforce Chat capability, its key features, and benefits.
|Adding fields to the change request, release, or task tooltips displayed in a change schedule||3:23|
This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record.
|Configuring custom article types||5:25|
This video shows you how to create a custom knowledge article type.
The following topic contains other videos that supplement the text-based documentation.
|Remedyforce Video Series||None||This page has several videos related to administrative tasks, configurations, change management, and reporting.|