BMC Remedyforce provides a variety of predefined reports to give you quick access to information. You can use the Reports tab to view, create, edit, and export these reports.
- Click the Remedyforce Administration tab.
On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
Staff members can click the Reports tab to access the Reports & Dashboards page.
On the Reports & Dashboards page, click New Report.
The Select Report Type list displays the out-of-the-box reports provided by BMC Helix Remedyforce.
If the Allow Reports check box is selected for custom objects, the report types of those custom objects are displayed in Other Reports in the Select Report Type list. Select a report type and click Create to create a new report.
The following report types are listed in Other Reports:
- Salesforce report types for Remedyforce objects
- BMC Helix Remedyforce out-of-the-box report types
For more information about creating reports, click the Help for this page link.
The following video (2:34) shows how to create a report that tracks the Last Queue of an incident.
The following video (3:27) shows how to create an action history report in BMC Remedyforce.