Creating agreements for service

This section describes how to create agreements, manage supporting information for agreements, make a copy of an agreement, and delete an agreement. The section also describes how to create, copy, edit, and delete service targets, add milestones to service targets, and create or customize email templates for milestones.

• Creating service or operational level agreements
• Linking related agreements to an agreement
• Managing supporting information for agreements
• Copying, editing, and deleting agreements
• Creating service or operational level targets
• Enabling concurrent Operational Targets on a record during queue change
• Copying, editing, and deleting service or operational level targets