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20.20.02.79.50: Hotfix 1 for Summer 20 Patch 2

The following issue is corrected in this hotfix:

Description

Defect ID

If you map the email body with a Rich Text Format (RTF) field of incidents and do not specify keywords while mapping, changes applied to incident fields through a workflow, process builder, and flow are getting overwritten with the initial values of the fields.

This issue occurs for incidents that are created through emails.

DRSKW-107545

Note

If you do not want to apply the hotfix, see the workaround mentioned in Knowledge Article number 000374206 (Support logon ID required).

 

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