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Note

   

This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.20.01 ... Using Incident management

Tracking the number of times a client calls ServiceDesk

You need to manually enter the number of times the client has called in the Call Count field.

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Last modified by Punam Saxena on Feb 03, 2020
using analyst

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