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This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view the previous version, go to BMC Remedyforce 20.19.02

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules

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Date

Title

Summary

February 07, 2020

20.20.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration
    • Remedyforce Benchmarking is generally available
    • Import configuration sets to a production organization from its sandbox - BETA
    • Import the parent of a mapped service through SmartSync
  • CMDB
    • Primary Client field mapping during Remedyforce Discovery imports
    • CMDB Remote Control actions by using BMC Client Management web console
  • Service Request Definition
    • Hyperlinks in service request inputs
    • Rich text instructions in service request definitions
  • Self Service
    • VPAT and WCAG accessibility for Self Service 3.0
    • Relative ordering of request inputs in a two column layout 
    • Salesforce knowledge articles in Self Service 3.0
    • Self Service log on with site credentials
  • Remedyforce Console
    • Auto assignment of staff when you create or update a record
    • Enhancements for mass update of multiple tasks 
    • Activity Feed summarization in Remedyforce Console (BETA)
  • Others
    • Icons are displayed even when tracking protection is enabled in the Firefox browser 
    • Pentaho package enhancements and fixes
    • Sorting facility for Suggestion pages 
    • Microsoft Teams support in the BMC Helix Remedyforce chatbot
    • BMC Native classification support for Auto Categorization
    • Resume Utility Service
    • Disable Data Integrity Report

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 sandbox testing guidelines


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