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This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view the previous version, go to BMC Remedyforce 20.19.02

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules


To stay informed of changes to this list, click the  icon on the top of this page.




February 07, 2020

20.20.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration
    • Remedyforce Benchmarking is generally available
    • Import configuration sets to a production organization from its sandbox - BETA
    • Import the parent of a mapped service through SmartSync
  • CMDB
    • Primary Client field mapping during Remedyforce Discovery imports
    • CMDB Remote Control actions by using BMC Client Management web console
  • Service Request Definition
    • Hyperlinks in service request inputs
    • Rich text instructions in service request definitions
  • Self Service
    • VPAT and WCAG accessibility for Self Service 3.0
    • Relative ordering of request inputs in a two column layout 
    • Salesforce knowledge articles in Self Service 3.0
    • Self Service log on with site credentials
  • Remedyforce Console
    • Auto assignment of staff when you create or update a record
    • Enhancements for mass update of multiple tasks 
    • Activity Feed summarization in Remedyforce Console (BETA)
  • Others
    • Icons are displayed even when tracking protection is enabled in the Firefox browser 
    • Pentaho package enhancements and fixes
    • Sorting facility for Suggestion pages 
    • Microsoft Teams support in the BMC Helix Remedyforce chatbot
    • BMC Native classification support for Auto Categorization
    • Resume Utility Service
    • Disable Data Integrity Report


Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 sandbox testing guidelines


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

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