Note

 

This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules

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Date

Title

Summary
May 17, 202020.20.01.114.131: Patch 3 for version 20.20.01

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 3 sandbox testing guidelines

May 6, 2020Guest user security changesThe Guest User Security changes will be auto-enabled in the Salesforce Summer '20 release with opt-out and disable options available.
April 24, 202020.20.01.114.60: Patch 2 for version 20.20.01

The following update has been made in Patch 2 of BMC Helix Remedyforce 20.20.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 2 sandbox testing guidelines.

March 19, 202020.20.01.114.09: Patch 1 for version 20.20.01

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.20.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 1 sandbox testing guidelines.

February 07, 2020

20.20.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration
    • Remedyforce Benchmarking is generally available
    • Import configuration sets to a production organization from its sandbox - BETA
    • Import the parent of a mapped service through SmartSync
  • CMDB
    • Primary Client field mapping during Remedyforce Discovery imports
    • CMDB Remote Control actions by using BMC Client Management web console
  • Service Request Definition
    • Hyperlinks in service request inputs
    • Rich text instructions in service request definitions
  • Self Service
    • VPAT and WCAG accessibility for Self Service 3.0
    • Relative ordering of request inputs in a two column layout 
    • Salesforce knowledge articles in Self Service 3.0
    • Self Service log on with site credentials
  • Remedyforce Console
    • Auto assignment of staff when you create or update a record
    • Enhancements for mass update of multiple tasks 
    • Activity Feed summarization in Remedyforce Console (BETA)
  • Others
    • Icons are displayed even when tracking protection is enabled in the Firefox browser 
    • Pentaho package enhancements and fixes
    • Sorting facility for Suggestion pages 
    • Microsoft Teams support in the BMC Helix Remedyforce chatbot
    • BMC Native classification support for Auto Categorization
    • Resume Utility Service
    • Disable Data Integrity Report

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 sandbox testing guidelines


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