This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Importing data by using Pentaho packages

BMC Remedyforce provides Pentaho packages for importing data from various external sources, such as Microsoft System Center Configuration Manager, LDAP server, and Dell KACE.

The following topics provide an overview of how data is imported by using Pentaho packages:

For more information about the supported and deprecated Pentaho packages, refer to the following: 

Supported packages

PackageDocumentationSupported Pentaho versions
Configuration MigrationImporting BMC Remedyforce configuration data from another Salesforce organization6, 6.1, 7.1, 8.3
CTI adaptersIntegrating BMC Remedyforce with CTI adapters6, 6.1, 7, 7.1, 8.3


Importing data from Dell KACE6, 6.1, 7, 7.1, 8.3

BMC FootPrints Asset Core CMDB 2.0 for BCM 12.0

Importing data from BMC FootPrints Asset Core

6, 6.1, 7, 7.1, 8.3
BMC FootPrints Asset Core WebServices CMDB 2.06
LDAP 2.0 with permissions

Importing users from an LDAP server

7.1, 8.3
Microsoft System Center Configuration Manager (SCCM) CMDB 2.0

Importing data from Microsoft System Center Configuration Manager

6, 6.1, 7, 7.1, 8.3

Smart Practices Content

Importing smart practices content

6, 6.1, 7, 7.1

Deprecated packages

The Pentaho package to import data from the following packages is now deprecated and will no longer be available after the BMC Helix Remedyforce Winter 20 release.

  • BMC Discovery
  • BMC Atrium CMDB
  • BMC BladeLogic Client Automation (BBCA)
  • DELL KACE (older versions)
  • BMC FootPrints Asset Core (older versions)
  • LDAP (older versions)
  • LDAP 2.0
  • Microsoft System Center Configuration Manager (SCCM) (older versions)

Related topics

Importing data from Dell KACE

Importing data from BMC Client Management by accessing the database

Importing data into BMC Remedyforce using data import tools other than Pentaho packages

Applying models while importing CIs and assets

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