Enabling new features in 20.20.01
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
Fresh install | Upgrade | Fresh install | Upgrade | ||
Primary Client field mapping during Remedyforce Discovery imports | Yes | Yes | Yes | Yes | |
CMDB Remote Control actions by using BMC Client Management web console | Yes | Yes | No | No | |
CMDB class security for permission sets | No | No | Yes | Yes | |
Auto assignment of staff when you update a record | Yes | No | No | Yes | |
Hyperlinks in service request definition | Yes | No | No | Yes | |
Relative rendering of request inputs in a two-column layout | Yes | No | No | Yes | |
Salesforce knowledge articles in Self Service 3.0 | No | No Note: If upgrading from Self Service 2.0 and the same setting will get retained. | Yes | Yes | |
VPAT and WCAG accessibility for Self Service 3.0 | No | No | Yes | Yes | |
Importing Configuration Sets (BETA) | Yes | Yes | Yes | Yes | |
Summarized view of notes and emails | No | No | Yes | Yes | |
Rich Text Instructions in service request definitions | Yes | Yes | No | No | |
Related topics
20-20-01-enhancementsEnabling new features