Enabling new features in 20.20.01
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
| Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
| Fresh install | Upgrade | Fresh install | Upgrade | ||
| Primary Client field mapping during Remedyforce Discovery imports | Yes | Yes | Yes | Yes | Enabling and configuring agentless discovery |
| CMDB Remote Control actions by using BMC Client Management web console | Yes | Yes | No | No | Overview of the BMC Helix Remedyforce integration with BMC Client Management |
| CMDB class security for permission sets | No | No | Yes | Yes | Managing CMDB class permissions for permission sets |
| Auto assignment of staff when you update a record | Yes | No | No | Yes | Record assignment settings |
| Hyperlinks in service request definition | Yes | No | No | Yes | Creating input fields |
| Relative rendering of request inputs in a two-column layout | Yes | No | No | Yes | Configuring the settings for service requests in Self Service |
| Salesforce knowledge articles in Self Service 3.0 | No | No Note: If upgrading from Self Service 2.0 and the same setting will get retained. | Yes | Yes | Enabling Salesforce knowledge articles to be viewed in Self Service |
| VPAT and WCAG accessibility for Self Service 3.0 | No | No | Yes | Yes | VPAT and WCAG accessibility for Self Service 3.0 |
| Importing Configuration Sets (BETA) | Yes | Yes | Yes | Yes | Importing configuration sets to a production organization from its sandbox - BETA |
| Summarized view of notes and emails | No | No | Yes | Yes | General settings for Remedyforce |
| Rich Text Instructions in service request definitions | Yes | Yes | No | No | Creating and configuring an SRD |
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