This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Enabling new features in 20.20.01

The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.



(Feature is turned on)

Configuration required

(Extra configurations might be required to use this feature)


Fresh installUpgradeFresh installUpgrade
Primary Client field mapping during Remedyforce Discovery imports



YesYesEnabling and configuring agentless discovery
CMDB Remote Control actions by using BMC Client Management web consoleYes




Overview of the BMC Helix Remedyforce integration with BMC Client Management
CMDB class security for permission setsNoNoYesYesManaging CMDB class permissions for permission sets
Auto assignment of staff when you update a recordYesNoNoYesRecord assignment settings
Hyperlinks in service request definition
YesNoNoYesCreating input fields
Relative rendering of request inputs in a two-column layout YesNoNoYesConfiguring the settings for service requests in Self Service
Salesforce knowledge articles in Self Service 3.0No



If upgrading from Self Service 2.0 and the same setting will get retained.

YesYesEnabling Salesforce knowledge articles to be viewed in Self Service
VPAT and WCAG accessibility for Self Service 3.0NoNoYesYesVPAT and WCAG accessibility for Self Service 3.0
Importing Configuration Sets (BETA)YesYesYesYesImporting configuration sets to a production organization from its sandbox - BETA
Summarized view of notes and emailsNoNoYesYesGeneral settings for Remedyforce
Rich Text Instructions in service request definitionsYesYesNoNoCreating and configuring an SRD

Related topics

20.20.01 enhancements

Enabling new features Open link

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