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Configuring search settings for Self Service


Note

If you have installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you have upgraded to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab along with the option to upgrade to Self Service 3.0. 

On the Remedyforce Administration > Configure Self Service > Search page, you can configure the knowledge repositories that you want clients to search.

The following table describes the settings available on the page.


Related topics

Enabling-Salesforce-knowledge-articles-to-be-viewed-in-Self-Service

Salesforce knowledge articles in Self Service 3.0


 

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