Troubleshooting issues related to Service Request Definition
The following table lists the issues related to Service Request Definition:
Issue | Resolution |
---|---|
(Mozilla Firefox) The inline images in the email appear broken for request definition. | In order to view the broken inline images, you will have to disable the Tracking Protection feature. Follow the steps given below to disable the feature.
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Service requests are not getting created via REST API. | If you do not update mandatory fields while creating a service request via REST API, the service request is not created. You can set a default value for a mandatory field in the database. If a mandatory field is not updated, a service request is created by using the default value. |
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