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Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.19.02 Troubleshooting

Troubleshooting issues related to Service Request Definition

The following table lists the issues related to Service Request Definition:

IssueResolution
(Mozilla Firefox) The inline images in the email appear broken for request definition.

In order to view the broken inline images, you will have to disable the Tracking Protection feature. Follow the steps given below to disable the feature.

  1. Click the Tracking protectionicon.
  2. Click Disable protection for this site button.

Once you have disabled the protection, the inline images will be displayed.
Service requests are not getting created via REST API.

If you do not update mandatory fields while creating a service request via REST API, the service request is not created.

You can set a default value for a mandatory field in the database. If a mandatory field is not updated, a service request is created by using the default value.

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Last modified by Punam Saxena on Apr 06, 2020
troubleshooting service request tracking protection broken image

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