Troubleshooting issues related to Service Request Definition
The following table lists the issues related to Service Request Definition:
|(Mozilla Firefox) The inline images in the email appear broken for request definition.|
In order to view the broken inline images, you will have to disable the Tracking Protection feature. Follow the steps given below to disable the feature.
|Service requests are not getting created via REST API.|
If you do not update mandatory fields while creating a service request via REST API, the service request is not created.
You can set a default value for a mandatory field in the database. If a mandatory field is not updated, a service request is created by using the default value.