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Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.19.02 ... Troubleshooting Troubleshooting issues when integrating BMC Remedyforce with other products

Troubleshooting issues related to Integrating Remedyforce with BMC Helix Chatbot

The following table lists the issues related to integration of Remedyforce with BMC Helix Chatbot:

IssueResolution

The following error is displayed when users from BMC Helix Remedyforce are imported to Innovation Suite (https setup) through Pentaho package.

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target 

This issue is related to your Java and SSL setup. Contact your administrator and ensure that SSL certificates are properly installed.

Related topic

Integrating Remedyforce with BMC Helix Chatbot



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Last modified by Sirisha Dabiru on Apr 08, 2022

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