Troubleshooting issues related to auto categorization of incidents
The following table lists the issues related to Auto categorization of incidents:
Why are the categories not getting auto populated?
Ensure that the following conditions are met:
Why are the categories not displayed in the suggested category popup?
Ensure that the Confidence score for suggested categories is set by the administrator. It might be possible that there are no relevant results for display.
Why is the File (.csv) not getting uploaded and throwing an error?
Perform the following actions if you encounter this error:
|Can I use the same training data file in different Remedyforce organizations?|
No, you cannot use the same data file in different Remedyforce organizations as the Category IDs are not same for all organizations.
Why is the cognitive icon not displayed for custom categories?
|The cognitive icon is only available for OOTB categories.|
|Can I upload the training file that has more than 25000 records?||The file gets uploaded, but it is truncated to 25000 records.|
|What if I have large descriptions?||The descriptions are truncated after 1024 characters.|