Tasks in Self Service 2.0
This section provides information about how to use Self Service.
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The following table will help you to understand the tasks related to Self Service.
Goal | Additional information |
|---|---|
Understanding the features and benefits of Self Service and the pre-requisites for using Self Service. | |
Logging on to Self Service based on the type of the user. Retrieving your password and adding a security token when logging from your mobile device. | |
Editing your profile details and changing your password. | |
Finding out which articles and service requests are displayed on the related tabs on the Self Service Home page. | |
Troubleshooting the issues related to Self Service. | |
Resolving issues by chatting with a staff member using BMC Remedyforce Chat, without leaving the Self Service site. | |
Reporting an issue. | |
Requesting a service using the Service Request form. | |
Editing a service request using the Edit button on the Service Request page. | |
Viewing self-help articles and rating an article by selecting the required rating. | |
Searching for submitted tickets and service requests and updating a ticket or service request. | |
Closing and reopening requests. | |
Copying tickets or service requests. | |
Approving records and reassigning the record to another approver. | |
Viewing service health dashboard | |
Managing broadcasts, following a broadcast, and submitting a ticket for broadcast. | |
Searching for your organization's intranet, self-help articles, service requests, and Internet. | |
Contacting the service desk using the Contact Us form, viewing quick links to access frequently used websites in Self Service, and understanding the keyboard shortcuts in Self Service. |