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Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.19.02 ... Using Tasks in Self Service 2.0

Searching Self Service

Search for information about using Self Service

The selected root page could not be found.

To search self-help articles, service requests, and Internet, enter keywords in the Search text box and click Search.

On the Self Service Search tab, click Web Search to view the matching search results from the Google search engine in a new browser tab or window.

You can search BMC Remedyforce knowledge articles, Salesforce knowledge articles, or the internet only if your system administrator has configured the settings.

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Last modified by Gina Fevrier on Jul 02, 2019
using self_service

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Searching the intranet
Contacting the service desk
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