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Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.19.02 ... Using Knowledge management

Retiring a knowledge article

You must mark the article as retire when the information in the article is no longer valid. To retire a knowledge article, you must have Remedyforce Knowledge User permissions.

To retire a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to retire.
  3. Click Retire.
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Last modified by Gina Fevrier on Jul 02, 2019
using analyst

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Linking a knowledge article to a configuration item
Deleting a knowledge article
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