Reopening requests

You might need to reopen a request instead of creating a new one if you continue to experience the issue reported in the original request. You might also need to reopen a request if the solution provided to a request does not resolve the issue and further work is needed.

To reopen a request

1. On the Self Service Home page, click the View Tickets and Requests tile.
2. Double-click the closed request that you want to reopen.
3. Click Reopen.
4. In the confirmation dialog box, click OK.