This documentation supports the 20.19.02 version of Remedyforce.

To view the previous version, go to BMC Remedyforce 20.19.01

Omni channels support in the BMC Helix Remedyforce chatbot

The following BMC Helix omni channels are supported in the BMC Helix Remedyforce chatbot:

  • Slack
  • Microsoft Teams
  • SMS (through Twillo). This channel requires Twillo subscription.

Note that all the configurations are performed on the BMC Helix platform to enable omni channels for BMC Helix Remedyforce. Refer the following documentation for configuring the required channels.

  • To enable Slack for the BMC Helix Remedyforce chatbot: For more information about Slack related configurations, see  Enabling Slack in a chatbot application .
  • To enable Microsoft Teams for the BMC Helix Remedyforce chatbot: For more information about Microsoft Teams related configurations, see  Enabling Microsoft Teams in a chatbot application by registering inline with Microsoft App Studio .
  • To enable SMS the BMC Helix Remedyforce chatbot: For more information about SMS related configurations, see  Setting up chatbots for your line of business .

Related topic

Integrating Remedyforce with BMC Helix Chatbot



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