This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Managing roles

You can build hierarchy in your organization by using roles.

To add a role

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Roles.
    For more information about adding a role, see Salesforce Help.
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  1. Sirisha Dabiru


    Document restructuring is in pipeline and Managing roles is a feature supported by Salesforce. At the time of restructuring, we intend to manage such features. 




    Oct 15, 2019 01:39