Integrating BMC Remedyforce with TrueSight Operations Management

You can integrate BMC Remedyforce with TrueSight Operations Management to create incidents in BMC Remedyforce using the events that are generated in TrueSight Operations Management. This integration enables you to create, update, and close incidents based on the events generated in TrueSight Operations Management. Data in the events is mapped to the fields in the Incident object.

You can also follow the procedures in this section to integrate BMC Remedyforce with ProactiveNet Performance Management.  

The following topics are provided:

• Mapping the event data to the Incident object fields
• Customizing event rules in TrueSight Operations Management
• Use-case scenario: Creating an incident in BMC Remedyforce based on an event in TrueSight Operations Management
• Viewing the CI linked with an incident