Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest documentation, click here

Integrating BMC Remedyforce with TrueSight Operations Management

Newer API Integration Available and Recommended:

The integration method with TrueSight Operations Management that is provided in this section is an older (email) method. For the newer and recommended API integration method, see Integrating BMC ProactiveNet or BMC TrueSight Infrastructure Management with BMC Remedyforce

You can integrate BMC Remedyforce with TrueSight Operations Management to create incidents in BMC Remedyforce using the events that are generated in TrueSight Operations Management. This integration enables you to create, update, and close incidents based on the events generated in TrueSight Operations Management. Data in the events is mapped to the fields in the Incident object.

You can also follow the procedures in this section to integrate BMC Remedyforce with ProactiveNet Performance Management.  

The following topics are provided:

Was this page helpful? Yes No Submitting... Thank you

Comments