Importing users from an LDAP server
The Pentaho package to import data from LDAP and LDAP 2.0 server is now deprecated and will no longer be available after the BMC Helix Remedyforce Winter 20 release. However, LDAP 2.0 server with permissions is supported. For more information about the package, see .
This section provides information about importing users from an LDAP server into your Salesforce organization by using the Pentaho Data Integration tool. The Pentaho packages for importing users from an LDAP server are provided on the BMC Communities website.These packages enable you to import existing users from an Active Directory server into your Salesforce organization, instead of creating users in BMC Remedyforce.
The following table helps you to decide which Pentaho package to download based on your requirements:
|Goal||Package to download||Reference information|
|You want to import users (clients and staff members) from an LDAP server and assign the Salesforce Platform license to these users. You also want to assign permission sets and the BMC Remedyforce package license to the imported users.||https://communities.bmc.com/docs/DOC-32288||Importing Salesforce Platform license users with assigned permission sets from an LDAP server|
|You want to import users (clients and staff members) from an LDAP server and assign the Salesforce Platform license to these users.||https://communities.bmc.com/docs/DOC-22547||Importing users with the Salesforce Platform license from an LDAP server|
You want to import clients from an LDAP server and assign the Customer Portal license to these users.
Note: The Customer Portal Manager Custom license has been discontinued and might not be available in your Salesforce organization.
|https://communities.bmc.com/docs/DOC-17004||Importing users with the Customer Portal license from an LDAP server|