Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Importing data by using Pentaho packages

BMC Remedyforce provides Pentaho packages for importing data from various external sources,such as BMC Atrium Configuration Management Database (BMC Atrium CMDB) and Microsoft System Center Configuration Manager.

The following topics provide an overview of how data is imported by using Pentaho packages:


For more information about the supported and deprecated Pentaho packages, refer to the following tables:

 Supported packages
PackageDocumentation
Configuration MigrationImporting BMC Remedyforce configuration data from another Salesforce organization
CTI adaptersIntegrating BMC Remedyforce with CTI adapters

DELL KACE CMDB 2.0


Importing data from Dell KACE

BMC FootPrints Asset Core CMDB 2.0

BMC FootPrints Asset Core CMDB 2.0 for BCM 12.0

BMC FootPrints Asset Core WebServices CMDB 2.0

Importing data from BMC FootPrints Asset Core


LDAP 2.0 with permissions

Importing users from an LDAP server

Microsoft System Center Configuration Manager (SCCM) CMDB 2.0

Importing data from Microsoft System Center Configuration Manager

Smart Practices Content

Importing smart practices content

Related topics

Importing data from Dell KACE

Importing data from BMC Discovery (Deprecated)

Importing data from BMC Atrium CMDB (Deprecated)

Importing data from BMC BladeLogic Client Automation (Deprecated)

Importing data from BMC Client Management by accessing the database

Importing data into BMC Remedyforce using data import tools other than Pentaho packages

Applying models while importing CIs and assets

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