Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest documentation, click here

Hiding the Salesforce sidebar on the Remedyforce Console

You can now hide the Salesforce sidebar on the Remedyforce Console, providing more working space to the staff members.

  1. Navigate to Remedyforce Administration > Application Settings > Consoles.
  2. Under General Console Settings, clear the Display Salesforce Sidebar check box.
  3. Click Save; click OK.

The Salesforce sidebar will now be hidden in the Remedyforce Console list view and on all the forms in the Remedyforce Console.

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Comments

  1. Punam Saxena

    Hi adri.meades@taulite.co.za,

    Here is the response for the following comment:

    Comment

    Response

    The Salesforce sidebar does not display even if the checkbox is checked

    We checked at our end and the setting is working. Try refreshing the console once you have made the change through the Remedyforce Administration tab.


    Regards,

    Punam

    Oct 18, 2019 01:08