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Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.19.02 ... Using Tasks in Self Service 2.0

Finding a solution to your issue

Search for information about using Self Service

The selected root page could not be found.

When you face an issue, you can find a solution by using one of the options listed in the following table:

Condition

To find a solution

If the required self-help article is not displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab

Browse through the catalog of self-help articles or search for the required self-help article. For more information about how to browse through the catalog of self-help articles, see Viewing and rating self-help articles.

If the required self-help article is displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab

Browse through the self-help articles available on the Popular Self Help Articles tab or the Suggested Self Help Articles tab. The BMC Remedyforce self-help articles are displayed on the Remedyforce Knowledge Articles tab, and the Salesforce self-help articles are displayed on the Salesforce Knowledge tab.

If you want to search self-help articles, service requests, and the Internet

Enter keywords (for example, network, hardware, and so on) in the Search text box, and click Search.

If you do not find a solution to your issue

Click the Submit a Ticket tile to report the issue to the service desk.

If you want to chat with a staff member to resolve your query

Click Remedyforce Chat to initiate a live chat with a staff member.

Note: The Remedyforce Chat is available only if it is enabled by your system administrator.

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Last modified by Gina Fevrier on Jul 02, 2019
using self_service

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Resolving your issues by using BMC Remedyforce Chat
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