This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Enabling users to embed the video URL in knowledge articles

You can enable users to embed the video URL in knowledge articles.

  1. Navigate to Setup > Create > Objects > Knowledge Article.

  2. Click Page Layouts.
  3. For the required page layout, under Action, click Edit.
  4. From the Fields tab, drag the Section field to the Knowledge Article Detail section.
  5. In the Section Properties window, rename the Section Name field value to Video Details.
  6. After making the required changes under the Layout and the Tab-key Order sections, click OK.
  7. Drag the Video URLWidth, and Height fields to the newly created Video Details section.
  8. Click Save.


The playback option for this video is available only to staff members and Self Service 3.0 users.

Related topic

Creating a knowledge article

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