Enabling new features in 20.19.02
After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | |
|---|---|---|---|---|
Fresh install | Upgrade | |||
Auto Categorization feature for automatically assigning category to records that are created without the category information | Need to configure | Need to configure | ✅️ | Opt in |
Print and Print to PDF options are now available in Salesforce Lightning Experience | ✅️ | ✅️ | NA | NA |
Message scroll format for displaying broadcast message | ✅️ | Need to configure | ✅️ | Opt in |
Viewing attachment information of records in the list view | ✅️ | ✅️ | NA | NA |
Enhanced request definition entitlements |
|
| ✅️ | NA |
Ability to update more than 20 records in the mass edit mode |
|
| NA | NA |
Ability to add or delete multiple relationships | ✅️ | ✅️ | NA | NA |
Ability to filter the CMDB Explorer based on classes | ✅️ | ✅️ | NA | NA |
Ability to define rules to prioritize data updates across multiple external sources to the same fields | Need to configure | Need to configure | ✅️ | Opt in |
Ability to apply advanced search criteria for selecting a CI |
|
| NA | Opt in/Opt out |
Viewing, linking, and unlinking CIs from a record |
| Need to configure |
| |
Lookup filters on CIs and assets |
|
|
| Opt in |
Two column layout for Service Request form | ✅️ | Need to configure | ✅️ | Opt in/Opt out |
Icons for categories | ✅️ | Need to configure | ✅️ | NA |
Description for categories | ✅️ | Need to configure | ✅️ | Opt in/Opt out |
Configurable sidebar for different segments of users | ✅️ | ✅️ | ✅️ | NA |
Enabling dynamic field rendering for tickets | Need to configure | Need to configure | ✅️ | Opt in |
Configuring BMC Helix Chatbot settings from the Remedyforce Administration tab | ✅️ | ✅️ | NA | NA |
Restricting attachments from getting added to incidents that are created from emails | ✅️ | ✅️ | ✅️ | NA |
Queue-based time tracking for Operational Level Agreements | ✅️ | Need to configure | ✅️ | Opt in |
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