After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table. 

Enhancements	Available by default?		Configuration available?	Opt in/Opt out for upgrade
	Fresh install	Upgrade
Auto Categorization feature for automatically assigning category to records that are created without the category information	Need to configure	Need to configure		Opt in
Print and Print to PDF options are now available in Salesforce Lightning Experience			NA	NA
Message scroll format for displaying broadcast message		Need to configure		Opt in
Viewing attachment information of records in the list view			NA	NA
Enhanced request definition entitlements				NA
Ability to update more than 20 records in the mass edit mode			NA	NA
Ability to add or delete multiple relationships			NA	NA
Ability to filter the CMDB Explorer based on classes			NA	NA
Ability to define rules to prioritize data updates across multiple external sources to the same fields	Need to configure	Need to configure		Opt in
Ability to apply advanced search criteria for selecting a CI			NA	Opt in/Opt out
Viewing, linking, and unlinking CIs from a record		Need to configure
Lookup filters on CIs and assets				Opt in
Two column layout for Service Request form		Need to configure		Opt in/Opt out
Icons for categories		Need to configure		NA
Description for categories		Need to configure		Opt in/Opt out
Configurable sidebar for different segments of users				NA
Enabling dynamic field rendering for tickets	Need to configure	Need to configure		Opt in
Configuring BMC Helix Chatbot settings from the Remedyforce Administration tab			NA	NA
Restricting attachments from getting added to incidents that are created from emails				NA
Queue-based time tracking for Operational Level Agreements		Need to configure		Opt in

Related topic

20.19.02 enhancements