Enabling Change Managers to manage emergency change requests and service outages
As a system administrator, you can enable the Change Manager to perform the following actions related to change requests and service outages:
- Create an emergency change request by overriding service outages which are marked as a blackout period, and conflict with the selected Scheduled Start and Scheduled End dates of the change request.
- Create a service outage and mark it as a blackout period by overriding open and active change requests which conflict with the selected Start Date and End Date of the service outage.
By default, the Change Manager cannot perform the above-referenced actions related to change requests and service outages. Based on your organizational requirements, you may choose to enable the Change Manager to create emergency change requests and service outages.
Before you begin
Before you can enable the Change Manager to create emergency change requests and service outages, you must perform the the following actions once:
Step | Action | Details |
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1 | Assign the Override Blackouts field to the User page layout once. |
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2 | Configure the Override Blackouts field accessibility on the User page layout once. |
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To enable Change Managers to manage emergency change requests and service outages
Step | Action | Details |
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1 | Enable the Change Manager to manage emergency change requests and service outages. |
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2 | (Optional) Activate the workflow rule for sending email notification to the Change Manager when change requests are scheduled during a blackout period. |
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Related topics
Creating a change request by applying a template
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