Enabling asset management
BMC Remedyforce Configuration Management Database (CMDB) 2.0 enables you to store information about the configuration items (CIs) and assets in your environment. An asset is a corporate resource that you need to manage from a financial and contractual perspective (for example, laptops and mobiles).
Based on your requirements, you can enable and configure the applicable asset management capabilities in BMC Remedyforce CMDB 2.0. The following features become available when you enable asset management:
- Tracking the asset lifecycle: The
Statusattribute is available only for assets and enables you to track the complete lifecycle of an asset. The asset lifecycle typically starts with the request order or receipt all the way through until retirement or disposal.
- Tracking the asset age: The
Asset Ageattributes are available only for assets. The asset age is automatically calculated based on the asset birthdate.
- Simplified classification: New asset and Rule Based Asset classes are available out of the box in the BMC Helix Remedyforce CMDB Common Data Model to store asset-related data. A Rule Based Asset class enables a CI instance to be also classified as an asset that inherits the attributes of the CI class that it is based on. System administrators can also create and manage asset classes.
- CMDB Views: On the Remedyforce CMDB tab, users can view, create, update, and delete instances of the out-of-the-box and custom asset classes based on their access level. System administrators can use the CI Management View and Asset Management View fields in the User and Client forms to control this access.
- Asset management dashboard: This dashboard enables users to view key metrics related to asset management. For more information, see Viewing the asset management dashboard and reports.
System administrators can also enable attribute history tracking for asset classes and create models for asset classes.
The following diagram and table outline the steps that you must perform to enable and configure asset management in BMC Remedyforce CMDB.
1. Enable IT asset management in BMC Remedyforce CMDB.
To enable IT asset management:
2. Review the out-of-the-box asset classes that are available in BMC Remedyforce CMDB.
Review the out-of-the-box asset classes, their position in the class hierarchy, and their attributes. For more information, see the BMC Helix Remedyforce CMDB Common Data Model.
If the out-of-the-box asset classes do not meet your requirements, perform the following actions:
|3. Review the out-of-the-box attributes that are available for asset classes.|
Review the out-of-the-box attributes that are available for asset classes. For more information, see BMC Helix Remedyforce CMDB Common Data Model.
To customize attributes for asset classes, perform the following actions:
|4. Customize columns displayed in the CMDB list views on the Remedyforce CMDB tab.|
To customize columns in out-of-the-box list views, create a customized list view for the appropriate asset class.
For more information, see Customizing CMDB list views in CMDB.
|5. Configure the appropriate Asset Management View for users.|
Assign the appropriate asset management view to users to control what they can view and manage on the Remedyforce CMDB tab.
For more information, see Managing Remedyforce CMDB user permissions.
If you do not want to use BMC Remedyforce CMDB 2.0 to manage your company's assets, you can clear the Enable IT Asset Management check box (Remedyforce Administration > Configure CMDB 2.0 > General CMDB Settings). No additional steps are required to disable asset management.
When you disable asset management, the out-of-the-box and custom asset classes are no longer available in BMC Remedyforce CMDB. System administrators can also no longer create and manage asset classes, enable attribute history tracking for asset classes, or create models for asset classes.