Deactivating keyboard shortcuts in Self Service
BMC Remedyforce supports keyboard shortcuts for performing some common actions in Self Service. Based on your requirement, you can deactivate these keyboard shortcuts. Deactivating keyboard shortcuts disables them in Self Service and on the Remedyforce Console, Incident Console, and Task Console tabs. To deactivate the keyboard shortcuts, you must create a custom setting Deactivate Keyboard Shortcuts and set the value as True. For more information, see Deactivating-keyboard-shortcuts.
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