BMC Remedyforce provides a variety of predefined reports to give you quick access to information. You can use the Reports tab to view, create, edit, and export these reports.
- Click the Remedyforce Administration tab.
On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
Staff members can click the Reports tab to access the Reports & Dashboards page.
- On the Reports & Dashboards page, click New Report.
For more information about creating reports, click the Help for this page link.
The following video (2:34) shows how to create a report that tracks the Last Queue of an incident.
The following video (3:27) shows how to create an action history report in BMC Remedyforce.