Copying, editing, and deleting service or operational level targets

All the changes on service or operational targets are applied to new incidents, service requests, tasks, problems, or change requests only. If you modify a service or operational target, no changes are made to the targets of the incidents, service requests, tasks, problems, or change requests for which the service or operational target transactions are created and the clock has started. Therefore, we recommend that you do not modify a service or operational target.
If you want to create a target that is similar to the one that you have already created, you can copy the target and modify the required details. Also, if you do not need a target in an agreement, you can delete it from the agreement.

To edit, copy, or delete a service or operational level target

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Workflows and Other Processes tile, and from the menu select Agreements.
    Alternatively, you can also navigate to Remedyforce Workspaces > Service Level Management > Agreements.
3. In the Service Level Management list view, select the agreement in which you want to edit, copy, or delete a target.
4. Click the Service Targets or Operational Targets tab for SLA or OLA respectively.
    A list of existing service or operational targets is displayed.

5. Perform one of the following actions:
6. Click Save.