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Configuring search settings for Self Service

Note

The configurations are supported in Self Service 2.0. In Self Service 3.0, you can search Remedyforce knowledge articles only. If you installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you upgrade to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab and also get the option to upgrade to Self Service 3.0. 

 

On the Remedyforce Administration > Configure Self Service > Search page, you can configure the knowledge repositories that you want clients to search.

The following table describes the settings available on the page.



 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*