Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest documentation, click here

Before using Service Level Management

Perform the tasks in this section before you start using Service Level Management.

Checklist of tasks to perform before using Service Request Management 

Task

Reference

Create the service that is delivered to the customer in the agreement.

Creating services

Create the account that is the customer of the agreement.

Creating accounts

Configure the business hours for your organization.

Configuring the default business hours and holidays of your organization

Create the required agreements and their service targets.

Creating service or operational level agreements and Creating service or operational level targets

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