Note

 

This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Accessing the BCM Actions menu

If your system administrator has enabled the integration between BMC Remedyforce and BMC Client Management, and you are a valid BMC Client Management administrator, you can use the Actions menu to perform actions and deploy operational rules on BMC Client Management devices. The Actions menu is available from the following forms:

  • Configuration Items list view (accessed from the CMDB Manager)
  • Instance Editor (accessed from the CMDB Manager)
  • Incident form (accessed from the Remedyforce Console, Incident Console, or Incidents tab)

The following table lists the actions that you must perform to access the Actions menu on each form.

FormPerform the following actions
Configuration Items List view

Click Actions.

Note: The actions in the Actions menu are available only if the selected CI is a BMC Client Management device.

Instance Editor

Click Actions.

Note: The Actions menu is displayed only if the CI is a BMC Client Management device.

Incident form (accessed from the following tabs)
  • Remedyforce Console
  • Incident Console

From the Agent Tools menu for an incident or service request, select CMDB Actions

Note: If your system administrator has configured the integration with version 11.7 or later of BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) and enabled the enhanced UI, selecting the CMDB Actions option opens the CMDB Actions window. The Actions menu in the CMDB Actions window displays the same options as the Actions menu in the list view of CMDB Manager. For more information, see Managing BMC Client Management devices from the CMDB Actions window.

Incidents

For an incident or service request, click CMDB Actions

Note: The enhanced UI (CMDB Actions window) is not supported on the Incidents tab (Salesforce page layout). Clicking the CMDB Actions button always displays the BCM Actions menu.

For information about the actions that you can perform by using the BCM menu, see BCM Actions menu options

The behavior of the actions on the Actions menu differs based on the version of BMC Client Management that is integrated with BMC Remedyforce. For more information, see How actions on the BCM Actions menu work based on the availability of the enhanced UI .

Unavailability of the BCM Actions menu or the menu options

The Actions menu is disabled or the options of the Actions menu are unavailable if the following conditions are met:

  • In the Configuration Items List view or Instance Editor form, you have selected a CI that is not a device in BMC Client Management.
  • In the Incidents form, you have linked a CI that is not a device in BMC Client Management.
  • The selected BMC Client Management device is unreachable or deprecated.

Note

If the linked device is unreachable, the actions of the Actions menu are unavailable. When you click the Actions menu, an error message is displayed.

Also, you might not be able to run an action from the Actions menu on a device because of the following reasons:

  • The device is not found.
  • The device is deprecated in BMC Client Management.
  • You do not have the rights to perform the action.
  • The action is unavailable for the device.
  • Your BMC Client Management authentication has failed.

How actions on the BCM Actions menu work based on the availability of the enhanced UI

The following table highlights how actions on the Actions menu work differently based on the availability of the enhanced UI for the BMC Remedyforce integration with BMC Client Management. For more information about the actions on the Actions menu, see BCM Actions menu options.

ActionDescription
Version 11.7 and later (with enhanced UI enabled)

Selecting the following actions:

  • File System
  • Remote Control
  • File Transfer

Downloads a JNLP/binary file. You must open the JNLP file with Java Web Start or execute the binary file to start the BMC Client Management console and perform the selected action.

Note:

If any latest version of BCM is integrated with Remedyforce 20.19.01, instead of JNLP files, binary files will be downloaded.

The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5.

Selecting the following actions:

  • Audit Now
  • Check Connection
  • Reboot
  • Shut down
  • Wake up
Performs the corresponding action on the BMC Client Management device without starting the BMC Client Management console

Selecting the following actions:

  • Inventory Summary
  • Registry
  • Windows Events
  • Process Management
  • Services

Displays the corresponding device data on a separate tab in the CMDB Actions window. The BMC Client Management console is not started to perform these actions.

Note: You can also perform other actions on the selected device from within the CMDB Actions window. For more information, see Managing BMC Client Management devices from the CMDB Actions window.

Version 11.7 and later (with enhanced UI not enabled) and Version 11.6

Selecting any except the following actions:

  • Audit Now
  • Inventory Summary
  • Advanced Actions

Downloads a JNLP/binary file. You must open the JNLP file with Java Web Start or execute the binary file to start the BMC Client Management console and perform the selected action.

Note:

If any latest version of BCM is integrated with Remedyforce 20.19.01, instead of JNLP files, binary files will be downloaded.

The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5.

Selecting the Audit Now actionSends the audit request to the device, without starting the BMC Client Management console
Selecting the Advanced Actions optionOpens the Select From Asset Core Operational Rules window
Selecting the Inventory Summary actionOpens the Asset Summary page

Note

For information about the prerequisites and browser settings for starting the BMC Client Management console, see Starting the BMC Client Management console from the CMDB Manager.

Actions menu options

The following table describes the Actions menu options that represent actions that you can run on a BMC Client Management device from BMC Remedyforce. The table also describes the difference in behavior of the Actions menu options based on the version of BMC Client Management that is integrated with BMC Remedyforce and the availability of the enhanced UI.

To work in BMC Client Management or to perform additional actions other than the actions available on the Actions menu, you can also start the BMC Client Management console from the CMDB Manager. For more information, see Starting the BMC Client Management console from the CMDB Manager.

Note

Some of the menu options might be disabled based on the type of device on which you are running the actions, the actions configured for the device, and the access rights configured for your BMC Client Management account. For more information, see Unavailability of the BCM Actions menu or the menu options.

Asset Core Actions menu optionDescriptionBMC FootPrints Asset Core 11.7 and BMC Client Management 12.0 and later (with enhanced UI enabled)BMC FootPrints Asset Core 11.7 and BMC Client Management 12.0 and later (with enhanced UI disabled)
Inventory SummaryDisplays the inventory summary of the device. The summary includes details about the hardware, software, license, security, financial, and operational rules' action history.On the Asset Summary: CIinstanceName  tab in the CMDB Actions window, displays the inventory summary of the device on the CMDB Actions windowDisplays the inventory summary of the device on the Asset Summary page
Remote ControlEnables you to execute any required functions on the device or take control to help the local userOpens the Remote Control node of BMC Client Management, where you can start a remote control session with the device 
File SystemEnables you to copy, move, rename, and delete directories and files. You can also edit text files within the privacy restrictions set up by the user or administrator of the device.Displays the directory structure and files of the device 
RegistryEnables you to access and update the Microsoft Registry. You can add, modify, and delete registry keys and connected valuesOn the Registry- CIinstanceName  tab in the CMDB Actions window, displays the registry keys for the selected deviceOpens the Registry node of BMC Client Management
Windows EventsEnables you to view and follow all events logged on a device running a Windows operating systemOn the Events- CIinstanceName  tab in the CMDB Actions window, displays all events logged on the selected device running a Windows operating systemOpens the Events node of BMC Client Management
Process ManagementEnables you to view the programs and processes running on the device and monitor key indicators of your computer's performance. You can view the status of the programs that are running and end programs that have stopped responding. You can also assess the activity of running processes by using as many as 15 parameters, and see data on CPU and memory usage.On the Processes- CIinstanceName  tab in the CMDB Actions window, displays the programs and processes running on the selected deviceOpens the Process Management node of BMC Client Management
ServicesEnables you to start, stop, and restart services running on the device. You can also view the properties of the services running on the device.On the Services- CIinstanceName  tab in the CMDB Actions window, displays the services that are running on the selected deviceOpens the Services node of BMC Client Management
Audit NowSends an audit request to the device. After the audit request is finished, the latest device information is generated and uploaded to the BMC Client Management database.Sends the audit request to the device, without starting the BMC Client Management console 
File TransferEnables you to transfer files between the device and the computer that you are using to access BMC Remedyforce. You can also create, delete, and rename files and directories.Opens the File Transfer node of BMC Client Management 
Check ConnectionSends a request to the device to verify that the device is reachableSends a request to the device to verify that it is reachable, without starting the BMC Client Management consoleStarts the BMC Client Management console to verify that the device is reachable
RebootSends a request to reboot the deviceSends a request to the reboot the device, without starting the BMC Client Management consoleStarts the BMC Client Management console to reboot the device
Shut downSends a request to shut down the deviceSends a request to shut down the device, without starting the BMC Client Management consoleStarts the BMC Client Management console to shut down the device
Wake upSends a request to wake up the deviceSends a request to wake up the device, without starting the BMC Client Management consoleStarts the BMC Client Management console to wake up the device
Advanced ActionsEnables you to select the operational rule that you want to deploy on the deviceIn the CMDB Actions window, you must click Advanced Actions from the Actions menu or expand the Advanced Actions panel. All operational rules that are available for the BMC Remedyforce integration with BMC Client Management are listed in the panel.Opens the Select From BCM Operational Rules window, which lists all of the operational rules that are available for the BMC Remedyforce integration with BMC Client Management

Note

The Advanced Actions option is displayed only if you access the BCM Actions or CMDB Actions window from the Incident form. The CMDB Actions window is not supported on the Incidents tab.

Related topics

Overview of the BMC Remedyforce integration with BMC Client Management

Integrating BMC Helix Remedyforce with BMC Client Management


Was this page helpful? Yes No Submitting... Thank you

Comments