Viewing business service relationships

Administrators and business managers can take these actions to easily determine the relationships between servers.

Before you begin

Complete the installation and configuration tasks described in Installing products for visualizing business service relationships and Configuring the visualize business service relationships use case.

To view business service relationships

Perform these steps to view the business service relationships defined in the BMC Atrium CMDB that affect a particular server in BMC Server Automation. This procedure can be particularly useful to administrators who are considering making changes to servers or troubleshooting problems with servers.


Description and reference

In BMC Server Automation, launch the CI Viewer

  1. In BMC Server Automation, use the Servers folder to navigate to a server.
  2. Right-click the server and select Run Custom Commands.
  3. Select Launch CI Viewer and click OK. BMC Server Automation opens a browser window, which displays the logon screen for BMC Atrium Explorer.


    Currently you have to manually enter https instead of http on the browser window.

  4. Log on. BMC Atrium Explorer provides a graphic representation of the server from the Atrium perspective.
    See Using data federation to view reports.  


    If you are using a high-availability configuration for BMC Remedy Action Request System (AR System), you must modify the Launch CI Viewer command. In high-availability configurations, BMC BladeLogic Atrium Integration can be configured with information about a load balancer for a BMC Remedy AR System server group. For the command to work, however, it must specify a particular BMC Remedy AR System server, such as the primary server. The BMC Remedy AR System mid-tier configuration should have primary and secondary AR servers included with the mid-tier load balancer.

Examine information about the server and its business relationships in Atrium.

Using BMC Atrium Explorer, view details about the server that are included in BMC Atrium CMDB, including upward and downward business service dependencies and a list of impacted services.

For a full description of the actions that you can perform using BMC Atrium Explorer, see "Atrium Explorer Interface" in the BMC Atrium CMDB User's Guide, which is available here.

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