Troubleshooting the issues with the invalid assignment details in the task template

When you create a change request (CR) with invalid assignment details in the task template, the following message may be displayed:

 The Assignment Information is not valid. Use the menus provided on the Assignee Company, Assignee, Organization and Assignee Group or the type ahead return function on the Assignee Group or Assignee fields fields to select this information. 

Solution: Create a change request with valid assignment details in the task template for the run books, as follows:

1. Navigate to the BMC Remedy AR System home page.
2. In the Quick Links section, click Application Administration Console.
3. Click the Custom Configuration tab and then select Task Management System > Template.
4. Open the Network Task task template.
5. Click the Assignment tab.
6. Select the same values from the list that you specified during installation for the following fields, and then click Save:
   • Assignee Company
   • Assignee Organization
   • Assignee Group
   • Assignee
   • NotifyAssignee