Troubleshooting problems through the job log
After running the ARA Workflow Job, the job log helps you troubleshoot and resolve problems that you might experience.
To view the log for an ARA Workflow Job run
- In the Jobs folder, navigate to the relevant ARA Workflow job, right-click it, and select Show Results.
All runs of the job and their outcome are displayed below the job. - Select a job run in the display of ARA Workflow Job results, right-click, and select Show Log.
A window displays log messages generated during the various phases of job execution. The following table describes typical messages from an ARA Workflow Job and provides related troubleshooting information.
Phase |
Examples of typical messages |
Troubleshooting information |
---|---|---|
Job starts running |
Started running the job... |
|
Input parameters are processed |
Workflow Job will use the following input parameters... |
|
BMC Atrium Orchestrator process invoked |
AO Process... |
|
Directory created for storage of artifact files |
Preparing artifacts directory... |
Common problems in this phase:
|
Artifacts retrieved from SCM system |
Pulling artifacts from SCM system... |
Common problems in this phase:
|
Child Deploy Job invoked |
Launching external job... |
Common problem in this phase: |
Workflow Job completed |
Workflow Job completed. AO Process Status is 'COMPLETED' |
If a message that indicates successful completion of the Workflow Job appears, but no messages appear for preceding phases, the BMC Atrium Orchestrator Application Adapter for BMC Server Automation may be inactive or experiencing problems. Consult the documentation for this adapter. |
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