Troubleshooting for visualizing business service relationships

This topic provides information about the general issues and CI Viewer issue that you might encounter while visualizing business service relationships.

General issues

During configuration, if the Component Discovery or Snapshot Jobs fail, the issue is with BMC Server Automation.

If Snapshot Jobs are successful but you are not seeing data in the BL2Atrium views, the issue lies in the BMC BladeLogic Decision Support for Server Automation ETL data extraction.

If the BL2Atrium views show data but nothing is visible in BMC Atrium CMDB, the issue lies in the BL_LOAD_SRVR_PROPS job. To analyze the issue, refer to the Logging Details section for the BL_LOAD_SRVR_PROPS job in the BMC Atrium Integrator Console.

If the reconciliation job fails, the issue lies in BMC Atrium CMDB.

Issue: Cannot launch CI Viewer and examine information

From within the BMC Server Automation Console, you cannot launch the CI Viewer and examine information about the server and its business relationships in BMC Atrium CMDB.

There are two kinds of issues in this use case:

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