Installing products for continuous compliance for databases

This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Database Automation solution, part of Compliance Automation value path. This topic provides the following information:

Before you begin

Complete the following prerequisite tasks prior to installing products for the solution.

Review all product requirements and pre-requisites

 Click here to see the products and versions that are required to implement the Continuous Compliance for Databases use cases.

You do not have to install the products in any specific sequence.

Product

Version

What to install

BMC Remedy AR System8.1.02Includes the BMC Remedy Mid Tier. See Installing BMC Remedy AR System.

BMC Atrium Core

8.1.02

Install all of the following BMC Atrium CMDB components. See Installing BMC Atrium Core for specific requirements.

  • BMC Atrium CMDB Web Services
  • Product Catalog
  • Atrium Integrator

BMC Remedy IT Service Management (ITSM) Suite

8.1.02

Install the following components. See Installing BMC Remedy ITSM for specific requirements.

  • BMC Remedy ITSM Change Management
  • BMC Remedy ITSM Incident Management

BMC Atrium Orchestrator

Platform: 7.7.02
Content: 20.14.02

Install the following components. See Installing BMC Atrium Orchestrator content components.

Note

After the BMC Atrium Orchestrator plaform and core components have been installed, you must create and configure BMC Remedy ITSM user accounts

BMC Database Automation

8.9

Install BMC Database Automation. 

See Installing BMC Database Automation for specific requirements.

BMC Decision Support – Database Automation

8.9

Install BMC Decision Support —  Database Automation.

Review known issues

See Known issues and workarounds in continuous compliance for databases.

Performing initial product installation

The following sections describe the base set of products that are required to implement the Continuous Compliance for Databases use cases. You do not have to install the products in any specific sequence.

Installing BMC Remedy AR System

See the BMC Remedy AR System online technical documentation for complete details.

Installing BMC Atrium Core

You must be running version 8.1.00 or later, including these features:

  • BMC Atrium CMDB
  • Product Catalog
  • BMC Atrium Integrator

For instructions about installing the features listed above, see the BMC Atrium Core online documentation.

Installing BMC Atrium Orchestrator platform components

All of the continuous compliance solutions (database, network, and server) require the BMC Atrium Orchestrator platform components.

The BMC Atrium Orchestrator platform components provide the configuration distribution peer (CDP) and the tools you need to use to create a grid. Installing the platform components is a prerequisite for installing BMC Atrium Orchestrator content, which includes adapters, modules, and run books.

The BMC Atrium Orchestrator platform installation program enables you to install and configure the BMC Atrium Orchestrator CDP, BMC Atrium Orchestrator Operator Control Panel, graphing server, and Access Manager (AM) components. The platform installation program allows you to install components in a pre-existing web server environment or in a new web server. Unless you are upgrading a previously-installed version, BMC recommends that you install the CDP component on a new web server environment to ensure good performance.

Note

When installing BMC Atrium Orchestrator for any of the continuous compliance solutions, ensure that you do not have adapters with the same name enabled on multiple peers. For example, do not have an adapter called "File Adapter" on both the CDP and an activity peer (AP) or a lightweight activity peer (LAP).

Before you can install the BMC Atrium Orchestrator content components, install or upgrade to version 7.6.02.05 or later of the BMC Atrium Orchestrator platform CDP.

Note

 Once installed, the CDP process must be running with Administrator rights.

  • Access Manager and repository
  • Grid Manager (GM)
  • BMC Atrium Orchestrator Operator Control Panel
  • BMC Atrium Orchestrator Development Studio

For instructions about installing BMC Atrium Orchestrator platform and core components, see Installing in the BMC Atrium Orchestrator Platform online documentation.

Prior to installing the platform, verify that you have a BMC Remedy ITSM administrative logon ID. During the solution content installation, this account is used to export the ITSM templates.

Installing BMC Remedy ITSM

Install BMC Remedy ITSM Change Management version 8.1.00 or later and BMC Remedy ITSM Incident Management version 8.1.00 or later. For information about installing these products, see the online technical documentation for the BMC Remedy IT Service Management Suite

ITSM artifact installation

To install the following preconfigured artifacts that are required for the solution, use the BMC Atrium Orchestrator Content installer:

  • Change and Task Templates
  • Incident Templates
  • Filters

BMC Remedy ITSM version 8.0.00 requirements

If you are using BMC Remedy ITSM version 8.0.00, you must make the following change to the default configuration to use the solution:

  1. Open the Application Administration Console.
  2. Select Custom Configuration > Incident Management > Rules > Search.
  3. Uncheck Require Service CI Related On Submit.

Installing BMC Database Automation

Install BMC Database Automation. See Installing in the BMC Database Automation version 8.9 documentation.

Creating BMC Remedy ITSM user accounts

After the initial installation procedures have been completed, you must create BMC Remedy ITSM user accounts.

Installing the BMC Atrium Orchestrator content components for Continuous Compliance for Database Automation

The BMC Atrium Orchestrator content installation program automates the installation of the adapters, modules, run books, BMC Remedy AR artifacts, and BMC Remedy ITSM templates that are required by the BMC Continuous Compliance for Database Automation solution.

Warning

If you are installing a solution using VLM extensions in a multi-solution environment, contact Customer Support for assistance.

Products and artifacts installed by the content installation program

The following section describes the artifacts that are installed by the BMC Atrium Orchestrator content installation program. For the BMC Continuous Compliance for Database Automation solution, the BMC Atrium Orchestrator content installation program installs the components shown in the following table.

Note

For information about how to use the silent installation to install components, see BMC Atrium Orchestrator online technical documentation.

Category

Component

Adapters

  • BMC Remedy Action Request System (ARS)
  • BMC Database Automation

Task management modules

  • Change Management
  • Task Management

Core modules

  • Utilities
  • Common Utilities

Downloading the installation program

The BMC Atrium Orchestrator content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. If you do not have a current license for the product, or if you cannot download the product and require a kit, contact a BMC sales representative by calling 800 793 4262.

Note

The secure BMC customer support website requires that you enter the username and password you received when you purchased the product.

The content installation program installs BMC Atrium Orchestrator content in Windows, Red Hat Linux, or Sun Solaris environments. When downloading the content installation files, verify that you download the right installation program for your environment.

File name

Installs

bao_content_installer_20_14_02.exe

Windows installation program for BMC Atrium Orchestrator content

bao_content_installer_20_14_02.bin

Red Hat Linux and Sun Solaris installation program for BMC Atrium Orchestrator content

Running the installation program

After you download the BMC Atrium Orchestrator content installation file, follow the installation instructions specific to your operating system platform.

Note

Before you install the solution content:

  • Check the Customer Support website for updated information about this version. Flashes, technical bulletins, and resolutions on the site contain details about any fixes that were issued for this version after its release.
  • You must have installed version 7.7.02 and BMC Atrium Single-Single On and the repository must be running.
  • The computer from which you run the installation program must have network access to the repository computer.

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy ARS, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields where applicable. The BMC Atrium Orchestrator content installation program presents two installation paths from which you can choose. When installing BMC Atrium Orchestrator content for use with a solution, select the BSM Solutions installation path, which pre-selects the content components required for your solution.

Note

When running the content installation program, you may see the following during component selection:

  • A pre-selected and grayed-out component indicates that the installation program found an existing version of the adapter or module required for the solution on your system.
  • A pre-selected component that is not grayed-out indicates that the installation program found an existing version of the adapter or module on your system. You can choose not to install that component during the solution installation by clearing the check box, because it is not required for the solution. The content installation program proceeds with the installation, and installs the latest version of the selected components.

To install the BMC Atrium Orchestrator content for BSM Solutions

  1. Run the BMC Atrium Orchestrator content installation file.
  2. On the Welcome panel, click Next.
  3. On the License Agreement panel, agree to the terms of the license and click Next.
  4. On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next.
  5. On the Installation Type panel, select BSM Solutions, and click Next.
  6. On the Repository Communications Settings panel, enter the repository settings, and click Next:

    Setting

    Default value

    Web Server Protocol

    http

    Host Name or IP Address

    Web Server Port Number

    8080 HTTP port number on the computer where the repository is installed

    Repository User

    admin

    Repository Password

  7. On the Solution feature selection panel, select BMC Continuous Compliance for Database Automation, and then click Next.
    The installation program pre-selects the required base and BMC application adapters on the Adapter feature selection panel.
  8. On the Adapter feature selection panel, click Next to accept the defaults.
    The installation program pre-selects the required operations actions (OA) management modules on the Module feature selection panel.
  9. On the Module feature selection panel, click Next.

    Note

    The Remedy Integration panel provides an option to install BMC Remedy ITSM artifacts. By default, the Install ITSM objects option is selected.

  10. Perform one of the following actions:
    • To continue installing the solution and install BMC Remedy ITSM artifacts, configure the Remedy integration settings.

      ITSM settings

      Value

      Host name

      Type the name or IP address of the computer running the Remedy ITSM service.

      Port number

      Select Port mapper or assign a specific port of the computer running the BMC Remedy ITSM service (if known). Note: If the BMC Remedy AR server is configured to use a port mapper, the port number should be set to 0. If the BMC Remedy AR server is configured to use a specific port number to receive requests, assign that specific port number.

      User name

      Type the Remedy ITSM administrator log on user name. For example, orchestrationuser.

      Password

      Type the Remedy ITSM administrator log on password.

    • To continue installing the solution without installing BMC Remedy ITSM artifacts, clear the Install ITSM objects option.
  11. Click Next.

    Note

    Using the fields on the ITSM data input panel, you can enter data to customize the ITSM templates for your environment. If you want to use the template default for a field, leave it blank.

  12. On the ITSM data input panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next.

    Template field

    Description

    Support Company

    Default company name assigned to a change or task request.

    Support Organization

    Default organization within the company assigned to a change or task request.

    Support Group

    Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request.

  13. On the Installation preview panel, review the features to be installed, and then click Install.
  14. When the installation completes, click Done.
    You can add BMC Atrium Orchestrator content components, such as application adapters or additional modules, by using the Custom feature set installation path. The custom installation allows you to install additional content components, but does not install or configure BMC Remedy ITSM artifacts.

    Note

    A pre-selected component that is not grayed-out indicates that the content installation program located an existing version of the adapter or module on your system. You may choose not to install that component during the solution installation, because it is not required for the solution. The content installation program will proceed with the installation, and will install the latest version of the selected components.

Where to go next

After you have installed the BMC Continuous Compliance for Database Automation solution, you must complete the configuration tasks in Configuring continuous compliance for databases.

For an overview of the solution, see Enforce continuous compliance for databases.

Was this page helpful? Yes No Submitting... Thank you

Comments