Installation prerequisites for BMC BladeLogic Atrium Integration

This topic provides information about the prerequisites for installing BMC BladeLogic Atrium Integration:

• All other products and components must be installed before you install BMC BladeLogic Atrium Integration. These components include:
  • BMC Server Automation Application Server
  • BMC Server Automation Console on the computer where BMC BladeLogic Atrium Integration is to be installed
  • BMC Decision Support for Server Automation
  • ITSM Stack 
    
    • BMC Remedy AR System
    • BMC Atrium CMDB

    • BMC Atrium Integrator

      Note

      Ensure that you use Bladelogic Atrium 8.9.0 installer for integrating BMC Server Automation 8.902 with ITSM Stack 9.1 Service Pack 2 on premises.

  • (optional) BMC Remedy Asset Management

  For more information about the tested and compatible product versions for this release, see BladeLogic Atrium Integration product compatibility matrix.

• Database types. The following components must use the same database type (both Oracle or both SQL Server)
  • BMC Server Automation
  • BMC Decision Support for Server Automation
    However, the BMC Atrium CMDB database can be of a different type. For example, the BMC Server Automation and BMC Decision Support for Server Automation databases can be Oracle, and the BMC Atrium CMDB database can be SQL Server.
• At least one server must be enrolled on the Application Server on which BMC BladeLogic Atrium Integration is being installed.
  BMC BladeLogic Atrium Integration installation fails if no servers are enrolled on the Application Server on which BMC BladeLogic Atrium Integration is being installed or if the Hardware Information configuration object is not distributed on the enrolled server.
• The BMC Server Automation Application Server must be able to resolve the host name of the computer on which you are installing the BMC BladeLogic Atrium Integration.
• A licensed RSCD agent must be installed on the computer where BMC BladeLogic Atrium Integration is being installed and the agent must be running.
• Before you install BMC BladeLogic Atrium Integration, ensure that you have restarted the RSCD agent on the BMC Decision Support for Server Automation report server after the installation of BMC Decision Support for Server Automation.
• BMC Server Automation Console must already be installed on the computer where you are installing BMC BladeLogic Atrium Integration.
• Verify the following TCP ports requirements before installing BMC BladeLogic Atrium Integration:
  • On the computer where BMC BladeLogic Atrium Integration will be installled, verify that the TCP port number 12333 is not in use.
  • Ensure that the same TCP ports are used by RSCD agents on the following computers (default port: 4750):
    • the computer on which BMC Server Automation Application Server is installed
    • the computer on which BMC Server Automation Console is installed and BMC BladeLogic Atrium Integration will be installed

    • the computer on which BMC Decision Support for Server Automation is installed

      Note

      For information about changing the default value of the RSCD agents, see Configuring the secure file.

  • For the computer on which BMC Server Automation Console is installed and BMC BladeLogic Atrium Integration will be installed, verify that the authentication port specified in the authentication profile of the Console is not in use (default port: 9840).

    Note

    You can change the authentication port number in the configuration of BMC Server Automation Application Server.

  • The TCP port used by the BMC Remedy AR System server is needed for connectivity between the computers on which BMC BladeLogic Atrium Integration is being installed and BMC Remedy AR System server is installed (default port: 0).

    Note

    You can configure the TCP port number used by the BMC Remedy AR System server. See your Remedy AR System documentation for more details.

  • Verify that the TCP port of the computer on which the BMC Atrium Integrator is installed, corresponding to the port used by the Database server hosting BMC Decision Support for Server Automation, is free. The default ports are 1521 (Oracle) and 1433 (Microsoft SQL).

    Note

    You can configure the ports used by the database applications using vendor-specific tools.

• To install the product on a 64-bit Linux computer, verify that the libstdc++.so.5 library is available in your Linux installation. You can find the RPM associated with this library using the following command:

  {{\[root@vm-rlnx-srmi04 ~\]# rpm -q --whatprovides /usr/lib/libstdc++.so.5}} {{compat-libstdc++-33-3.2.3-61}}