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Database error when BMC Atrium Orchestrator uses web service for associating a CI

The Entry does not exist in database error appears in the SOAP response when BMC Atrium Orchestrator uses the TMS_TaskInterface/UpdateTaskAndRelationships web service for associating a CI.

Workaround:

  1. Open the BMC Remedy Action Request System Administration Console.
  2. Select Server Information.
  3. Select the Licenses tab, and then change the Submitter Mode to Changeable.
  4. Restart the BMC Remedy Action Request System.

 

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