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BMC BladeLogic Automation Suite 8.9 ... Release notes and notices Known and corrected issues Known issues and workarounds in continuous compliance for servers

Database error when BMC Atrium Orchestrator uses web service for associating a CI

The Entry does not exist in database error appears in the SOAP response when BMC Atrium Orchestrator uses the TMS_TaskInterface/UpdateTaskAndRelationships web service for associating a CI.

Workaround:

  1. Open the BMC Remedy Action Request System Administration Console.
  2. Select Server Information.
  3. Select the Licenses tab, and then change the Submitter Mode to Changeable.
  4. Restart the BMC Remedy Action Request System.
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Last modified by Fran Coughlin on Aug 25, 2016
workarounds known_issues continuous_compliance_servers bmc_restricted

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