Check reconciliation to BMC Atrium CMDB golden dataset (BMC.ASSET)
Verify that configuration items (CIs) are merged to the BMC.ASSET dataset. This step confirms that the BMC Server Automation server information is reconciled into the golden dataset used by BMC Atrium CMDB applications.
Task | Products involved | Description and reference |
---|---|---|
Verify that the Reconciliation Job ran after all the BMC Server Automation data was populated into the BMC.IMPORT.BL dataset. | BMC Atrium Core Console | From the BMC Atrium Core Console, access Reconciliation. Select the BMC Server Automation Reconciliation Job and check when it ran and whether it completed.
|
Check if errors occurred during reconciliation, and identify the error numbers. | BMC Atrium Core Console | The Identification activity in the Reconciliation Job sets the value of ReconciliationIdentity to a non-zero value for each CI and relationship. If errors occurred during identification, the CIs did not participate in the merge activity, and the same CIs will attempt to be identified during the next job run.
|
Characterize issues in reconciliation. | BMC Atrium Core Console | Some issues result in an error message that occurs during reconciliation. Other issues lead to unexpected results in the data in the BMC.ASSET dataset, but do not have a corresponding error messages. Procedures for investigating most of these types of issues are provided either in the BMC Atrium Core Troubleshooting Guide (available here), or in the BMC Knowledge Base. For example:
|
Enable debug logging | BMC Atrium Core Console | If you need more detailed information about the errors, configure the reconciliation log type to "Debug" mode. To enable reconciliation logging:
For more information about how to do this, "Reconciliation Engine logging" in the BMC Atrium Core Troubleshooting Guide, which is available here. If the error numbers are reported by BMC Atrium Core, BMC Remedy AR System, or a BMC Remedy ITSM application, enable API, SQL, Filter, and Plug-In logging to capture more detail about the process that leads to the error. To enable BMC Remedy AR System Filter, API, SQL, and Plug-In logs:
|
Collect standard diagnostics and analyze logs | BMC Atrium Core Console | Launch AtriumCoreMaintenanceTool and click Zip All Logs to collect the logs and configuration for BMC Atrium Core. For more information, see "How to prepare log files for BMC Customer Support" in the BMC Atrium Core Installation Guide, which is available here. |
Comments
Log in or register to comment.