Step | Description |
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Step 1: Verify BMC Remedy approval | Verify the assigned Job Approval Type at job submission has BMC Remedy approval enabled. |
Step 2: Check for the change request number | - If the job does not have a change request number assigned, go to Step 5 to request the logs.
- If the job has been assigned a change request number, log on to BMC Remedy User to make sure the change request has progressed to the "Scheduled" (approved) state.
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Step 3: Verify BMC Network Automation/ BMC Remedy configuration | If you are using Automatic Approvals, verify the BMC Network Automation and BMC Remedy configuration: - Log on to BMC Remedy User.
- Go to the Application Administration Console.
- Select Custom Configuration > Foundation > Approval Process > Approval Configuration Process.
- Press F3 and click Search.
- Verify if Additional Qualification has No Impact for No Impact Change and Emergency for Emergency Change
- Verify if Status is Scheduled and Approval Status is Overall Green.
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Step 4: Verify change timing | In BMC Network Automation, verify the Job Approval Type used at the job submission has the change timing set to No Impact or Emergency. |
Step 5: Collect logs | Collect the log files in the folder BCA-Networks\tomcat\logs in case of BMC Atrium Orchestrator tomcat errors and logs. |
Step 6: View the BMC Remedy User alert list | View the BMC Remedy User alert list under View > Alert List for events. |
Step 7: Activate API Log in BMC AR System server | - Log on to BMC Remedy User.
- Go to the BMC AR System Administration Console.
- Click System > General.
- Click Server Information.
- On the Log Files tab, select Check API and Filename.
- Collect the file.
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Step 8: Query for Tasks which should be shown in Remedy Inbox | To query for tasks which should be shown in BMC Remedy inbox in BMC BLadeLogic Network Automation, perform the following steps: - Log on to BMC Remedy User.
- Go to the Change Management Console.
- Select General Functions > Search Change.
- Click Search, select any change request, and click the Tasks tab.
- Open the Task, and click F3.
- Select View > Advanced Search Bar.
- Enter the search query for BMC Remedy inbox: 'Assignee Group+' = "Change Management" AND 'Request ID' LIKE "CRQ%"AND 'Status*'!= "Bypassed" AND 'Status*' != "Closed" AND 'Character 01' =$NULL$ AND 'Status*'!= "Staged"\
- Enter the search query for change request: 'Assignee Group+' = "Change Management" AND 'Request ID' LIKE "CRQ%" AND 'Status*'!= "Bypassed" AND 'Status*' != "Closed" AND 'Character 01' = $NULL$ AND 'Status*'!= "Assigned"
- In the above query, the Change Management group is the same group as the Network Task Template.
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Step 9: Query for Tasks which have Automated or No Approval | To query for Tasks which have Automated or No Approval in BMC BLadeLogic Network Automation, perform the following steps: - Log 0n to BMC Remedy User.
- Go to the Change Management Console.
- Select General Functions > Search Change.
- Click Search, select any change request, and click the Tasks tab.
- Open the Task, and click F3.
- Select View > Advanced Search Bar.
- Enter the search query for Assigned tasks: 'Assignee Group+' = "Change Management" AND 'Request ID' LIKE "CRQ%" AND 'Status*'!= "Bypassed" AND 'Status*' != "Closed" AND 'Character 01' != $NULL$ AND 'Status*'!= "Staged"
- Enter the search query for Staged tasks: 'Assignee Group+' = "Change Management" AND 'Request ID' LIKE "CRQ%" AND 'Status*'!="Bypassed" AND 'Status*' != "Closed" AND 'Character 01' !=$NULL$ AND 'Status*'!= "Assigned"
- In the above query, the Change Management group is the same group as the Network Task Template.
- Verify the Job ID by clicking the Data tab and verifying the Character 01 field.
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Step 10: Verify the BMC Network Automation CMDB integration | - Log on to BMC Administrator User.
- Click Filters.
- Check for the following filters:
- INT:BBNA:CMDBFederatedInterfaceUpdate
- INT:BBNA:CHG:ApprovalNotification
- INT:BBNA:TMS:UpdateServerFromCAI
- Click Active Links.
- Check for the following links:
- INT:BBNA:TMS:EnableLaunchButton
- INT:BBNA:TMS:Launch
- INT:BBNA:TMS:LaunchConflictResolution
- INT:BBNA:TMS:MultiSiteUpdate
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Step 11: Restart the BMC Atrium Orchestrator Adapter | To restart the BMC Atrium Orchestrator Adapter without restarting the BMC Network Automation Web Server: - Log on to the Grid Manager: http://BNAserverName/ao/gm/
The default Username/Password is admin/admin123). - On the Status tab, click the BBNA_GRID.
- Select the RemedyMonitorAdapter option and click the red and green buttons on the top left of the table to stop and start the adapter.
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