Installation roadmap for continuous compliance for networks

This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Networks solution, part of Compliance Automation. This topic provides the following information:

Step 1: Ensure required products are installed and operational

The products that comprise this solution should be installed in the order represented in the following table.  

Installing BMC Atrium Orchestrator content components

The BMC Atrium Orchestrator content installation program automates the installation of the adapters, modules, run books, BMC Remedy AR artifacts, and BMC Remedy ITSM templates that are required by the BMC Continuous Compliance for Network Automation solution.

To download the content installation program

The BMC Atrium Orchestrator content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at https://webapps.bmc.com/epd. The secure BMC customer support website requires that you enter the username and password you received when you purchased the product.

The content installation program installs BMC Atrium Orchestrator content in Windows, Red Hat Linux, or Oracle Solaris environments. When downloading the content installation files, verify that you download the right installation program for your environment.

Before you install the content

Before you install the content: 

• Check the Customer Support website for updated information about this version. Flashes, technical bulletins, and resolutions on the site contain details about any fixes that were issued for this version after its release. 
• You must have installed version 7.8.00, and BMC Atrium Single-Single On and the repository must be running. 
• Verify that you have a BMC Remedy ITSM administrative logon ID. During the solution content installation, this account is used to import the ITSM templates.
• The computer from which you run the installation program must have network access to the repository computer.

To install the content

After you download the BMC Atrium Orchestrator content installation file, follow the installation instructions specific to your operating system platform. 

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy AR System, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields wherever applicable. The BMC Atrium Orchestrator content installation program presents the following installation paths. 

• BSM Solutions: Automatically selects the content components required for the BMC Continuous Compliance for Network Automation solution.
• Custom feature set: Enables you to install any component, whether or not it is required for the BMC Network Automation solution. The custom installation allows you to install additional content components, such as application adapters or additional modules, but does not install or configure BMC Remedy ITSM artifacts.

When installing BMC Atrium Orchestrator content for use with a solution, select the BSM Solutions installation path, which by default selects the content components required for your solution.

When running the content installation program, you may see the following behavior during component selection:

• An already selected and grayed-out component indicates that the installation program found an existing version of the adapter or module required for the solution on your system.
• An already selected, but not grayed-out component indicates that the installation program found an existing version of the adapter or module on your system. You can choose not to install that component during the solution installation by clearing the check box, because it is not required for the solution. The content installation program proceeds with the installation, and installs the latest version of the selected components.

To install the BMC Atrium Orchestrator content for BSM Solutions: 

1. Run the BMC Atrium Orchestrator content installation file. 
2. On the Welcome panel, click Next. 
3. On the License Agreement panel, agree to the terms of the license and click Next. 
4. On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next. 
5. On the Repository Communication Settings panel, verify the settings, and click Next.
6. On the Installation Type panel, verify that BSM Solutions is selected, and click Next. 
7. On the Solution feature selection panel, select BMC Continuous Compliance for Network Automation and click Next.
8. On the Adapter feature selection panel, the following required base and BMC application adapters are selected by default. Click Next without changing the selected options.
   
   • SNMP
   • Web Services
   • BMC Remedy Action Request System (ARS)
   • BMC Atrium CMDB
   • BMC Network Automation
9. On the Module feature selection panel, the following required modules are selected by default. Click Next without changing the selected options.
   
   • AutoPilot OA Change Management
   • AutoPilot OA Configuration Management
   • AutoPilot OA Incident Management
   • AutoPilot OA Task Management

10. On the Remedy Integration panel, enter the following integration settings, and click Next: 

    ITSM settings	Value
    Web Server Protocol	http
    Host name	Enter the name or IP address of the computer running the BMC Remedy ITSM service.
    Port number	Select Port mapper or assign a specific port.
    User name	Enter the BMC Remedy ITSM admin login user name.
    Password	Enter the BMC Remedy ITSM admin login password.

11. On the ITSM Template Data Selection panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next. 

    Template field	Description
    Support Company	Default company name assigned to a change or task request.
    Support Organization	Default organization within the company assigned to a change or task request.
    Support Group	Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request.

12. On the Installation preview panel, review the features to be installed, and click Next.
13. When the installation completes successfully, on the Installation summary panel click Done.

Step 2: Review known issues 

See Known issues and workarounds in continuous compliance for networks.

Where to go next

After you have installed the BMC Continuous Compliance for Network Automation solution, you must complete the configuration tasks in Configuration roadmap for continuous compliance for networks.

Related topic

For an overview of the solution, see Enforce continuous compliance for networks.