Prior to using the solution, you must make certain module configuration changes that are specific to the BMC Continuous Compliance for Server Automation solution environment.
Accessing module configuration
To view and update the module configuration:
- Using BMC Atrium Orchestrator Development Studio Project Navigator, open the module and double-click configuration.
- Expand configuration to review the configuration settings for the environment.
- Make the required updates described in the following sections.
Updating Operations Actions management module configurations
- Make the changes described in the following table to the Operations Actions management module configurations. For more information, see the BMC Atrium Orchestrator Operations Actions (OA) Management Modules and Utilities online documentation.
- To configure the run book modules, double-click a configuration item, make the required changes shown in the following table, and click Save.
| Description and required changes |
|---|
AutoPilot OA Change Management | Enables you to control the lifecycle of all changes with minimum disruption to IT services. Specific processes exist for interfacing with BMC Remedy ITSM change management.
BMC_AR_System:Adapter — Change this value to the name of the AR System actor adapter on your CDP. |
AutoPilot OA Configuration Management | Enables you to manage configuration items. Specific processes exist for interfacing with BMC Remedy ITSM change management and BMC Atrium CMDB.
BMC_AR_System:Adapter — Change this value to the name of the AR System actor adapter on your CDP. |
AutoPilot OA Incident Management | Enables you to manage incident requests. Specific processes exist for interfacing with service request management systems and BMC Remedy ITSM.
BMC_AR_System:Adapter — Change this value to the name of the AR System actor adapter on your CDP. |
AutoPilot OA Task Management | Enables you to perform tasks in response to service tickets. Specific processes exist for interfacing with service request management systems and BMC Remedy ITSM. For more information, see Task-Management-module in the BMC Atrium Orchestrator online documentation. - BMC_AR_System:Adapter — Change this value to the name of the AR System Actor Adapter on your CDP.
- BMC_AR_System:Soap_User_Name — Change this parameter, if required, to the name of the BMC Remedy user that can associate Tasks with CIs.
- BMC_AR_System:Soap_Password — Change this parameter, if required, to the password assigned to Soap_User_Name.
|
AutoPilot Common Utilities | Predeveloped processes representing core processes used across all OA modules. No changes are required. |
| Predeveloped processes containing common application-related commands used in Red Hat Enterprise Linux, Sun Solaris, and Microsoft Windows environments. No changes are required. |
Updating run book module configurations
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Closed Loop Server Audit module | Runbook Default configuration items: Closed_Loop_Server-SA-Audit - Export_Path: Change this value to a string value that holds the directory name that must exist on the BMC Server Automation adapter peer where the comma seperated values (CSV) file of Audit Job results is to be stored. This path does not contain the file name. For example, *C:\temp*.
- File_Connection_Details: Ensure that the host name element matches the host name of the peer running the BMC Server Automation adapter.
- Package_Group_Name: Enter a string value that holds the BMC Server Automation Depot folder structure which contains the BLPackages used to remediate Audit discrepancies. For example, /Closed Loop Remediation/Audit.
- Remediation_Job_Group: Enter a string value that holds the BMC Server Automation Job folder structure which contains the newly created remediation job to remediate Audit discrepancies. For example, /Remediation/Audit.
- Destination_Verify_Job_Group: Enter a string value that holds the BMC Server Automation Job folder structure which contains the copy of the verification job that ensures that the Audit discrepancies have been remediated. For example, /Remediation/Verify/Audit.
- SNMP_Target: Enter the IP address of the computer of the BMC Atrium Orchestrator peer running an SNMP Monitor adapter on the grid. Jobs executed on BMC Server Automation that require SNMP Trap notification back to BMC Atrium Orchestrator use this value for the Job Run Notification SNMP properties.
Default User configuration items - Adapter: Change this entry to the name of the BMC Remedy Actor adapter configured on the grid. For example, ARSAdapter.
- Username: This value must match the name of the BMC Remedy ITSM logon ID created for BMC Continuous Compliance for Server Automation solution (for example, orchestrationuser or ccsuser). Change the default value so that it matches the BMC Remedy ITSM logon ID.
- Default_First_Name: Enter the first name as seen in BMC Remedy ITSM instance for the given user name. For example, BladeLogic.
- Default_Last_Name: Enter the last name as seen in BMC Remedy ITSM instance for the given user name. For example, OrchestrationUser.
- Default_Company: Enter the company name as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Financial Services.
- Default_Company_Location: Enter the company location as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Financial Services.
For a complete list of options see Closed-Loop-Server-Audit-module.
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Closed_Loop_Compliance-SA-Servers | Runbook Default configuration items: Closed_Loop_Compliance-SA-Servers - Change_Management: For the Enable element, specify true if you want to create a change in ITSM. Default value is false.
- Incident_Management:For the Enable element, specify true if you want to create an incident in ITSM. Default value is false.
- Configuration_Management: For the Enable element, specify true if you want to integrate with Configuration Management. Default value is false.
- BL_Connection_Details: Specify the adapter name for the run book. Default value: Bladelogic adapter.
- BL_Connection_Details_Instance_2:
- BL_Version: Specify the version of the BMC Server Automation Console. Default version is 8.1
- BladeLogic_Trap_Mappings:
- Default_TimeZone: Specify the time zone. Default value is GMT-6:00
- Destination_Verify_Job: Enter a string value that holds the BMC Server Automation folder structure which contains the copy of the verification job that ensures that the Compliance violations have been remediated. For example, /Closed Loop Folder/CLSC/Verify Job Folder.
- Export_Path: Change this value to a string value for the directory on the BMC Server Automation adapter peer where the CSV file of Compliance Job results is to be stored. This path does not contain the file name. For example, C:\temp.
- File_Connection_Details: Ensure that the host name element matches the host name of the peer running the BMC Server Automation adapter.
- Jobs: If specified as true, the remediation jobs are scheduled automatically with pre-approved change. If false, remediation jobs are not scheduled automatically and the change remains in the draft state. A change coordinator needs to approve the change manually to schedule the job as per the next maintenance window. Specify the value if you are using ITSM integration.
- Log_File_Path: Specify the location where the log files are located. For example: C:\clc.log
- Logging_Enabled: If true, the File adapter must be enabled on the grid and
- Remediation_Depot_Name: Enter a string value for the BMC Server Automation Depot folder structure which contains the BLPackages used to remediate Compliance violations. For example, /CLSC/Remediation Package Folder.
- Remediation_Job_Delimiter: Default delimiter is -AO-.
- Remediation_Job_Group: Enter a string value for the BMC Server Automation Job folder structure which contains the newly created remediation job to remediate Compliance violations. For example, /Closed Loop Folder/CLSC/Remediation Job Folder.
- SNMP_Target: Enter the IP address of the BMC Atrium Orchestrator peer running an SNMP Monitor adapter on the grid. Jobs executed on BMC Server Automation that require SNMP Trap notification back to BMC Atrium Orchestrator use this value for the Job Run Notification SNMP properties.
- Send_Approval_Email: Specify true if you want to send approval emails automatically. You must have configured the SMNP target and the email
- To_Email_Address_List: Specify the email addresses of the users to whom you want to send the approval emails automatically. The IMAP adapter must be enabled with the email addresses. The subject of the email is retrieved from the clc.log file, which is created at the path specified for the Log file path under the LOG_File_Path property.
For a list of all options for the module configuration, see Closed-Loop-Compliance-SA-Server-module. |
Closed_Loop_Compliance_ITSM_Integration | Default_User configuration items: Closed_Loop_Compliance_ITSM_Integration - Adapter: Change this entry to the name of the BMC Remedy Actor adapter configured on the grid. For example, ARSAdapter.
- Authentication_Query_Mappings:
- Default_Company: Enter the company name as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Financial Services.
- Default_Company_Location: Enter the company location as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Financial Services.
- Default_First_Name: Enter the first name as seen in BMC Remedy ITSM instance for the given user name. For example, BladeLogic.
- Default_Last_Name: Enter the last name as seen in BMC Remedy ITSM instance for the given user name. For example, OrchestrationUser.
- Username: This value must match the name of the BMC Remedy ITSM logon ID created for BMC Continuous Compliance for Server Automation solution. Change the default value to orchestrationuser so that it matches the BMC Remedy ITSM logon ID.
Note: If you do not want to create a change and incident ticket, you can disable the Closed_Loop_Compliance_ITSM_Integration workflow. For a list of all options for the module configuration, see Closed-Loop-Compliance-ITSM-Integration-module. |
BladeLogic ITSM Integration module | Runbook Default configuration items: BladeLogic-SA-ITSM_Integration - Email_Notification: Modify these items if you are implementing eMail notification in BMC Server Automation.
- Default User configuration items: The Username value must match the name of the logon ID created for BMC Continuous Compliance for Server Automation solution in BMC Remedy ITSM (for example, orchestrationuser or ccsuser).
- RCP Console configuration group: The BL_Version value must specify the version and location of the BMC Server Automation Console that launches from the Task ticket in BMC Remedy ITSM for the operator-initiated change use case. For a complete list of options see BladeLogic-ITSM-Integration-module.
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Server Incident Enrichment module | Configuration items: Server_Incident-SA-Enrichment BDSSA: Modify these items if you must customize any of the settings listed in Server-Incident-Enrichment-module for BMC BladeLogic Decision Support for Server Automation. For example, if BMC BladeLogic Decision Support for Server Automation is installed with a non-default port number, update the Server_Name item as <ServerName:portNumber>.
BladeLogic: If you are using BMC BladeLogic Decision Support for Server Automation version 8.5, you must change this value of Version in the BladeLogic configuration group to v8.5. to generate new URLs. |
Synchronizing the environment for Continuous Compliance for Server Automation
You must synchronize the computers housing the BMC Atrium Orchestrator CDP, BMC Remedy ITSM, and BMC Atrium Orchestrator Development Studio. Without time synchronization, workflows might not complete as expected.
For example, in environments that are not synchronized, a workflow might create a configuration item. However, you might not be able to retrieve it due to the time in the environment being out of sync.
To avoid problems, ensure that the time in your environment is within 1 minute of the BMC Remedy ITSM instance.