Troubleshooting for visualizing business service relationships
This topic provides information about the general issues and CI Viewer issue that you might encounter while visualizing business service relationships.
General issues
During configuration, if the Component Discovery or Snapshot Jobs fail, the issue is with BMC Server Automation.
If Snapshot Jobs are successful but you are not seeing data in the BL2Atrium views, the issue lies in the BMC BladeLogic Decision Support for Server Automation ETL data extraction.
If the BL2Atrium views show data but nothing is visible in BMC Atrium CMDB, the issue lies in the BL_LOAD_SRVR_PROPS job. To analyze the issue, refer to the Logging Details section for the BL_LOAD_SRVR_PROPS job in the BMC Atrium Integrator Console.
If the reconciliation job fails, the issue lies in BMC Atrium CMDB.
Issue: Cannot launch CI Viewer and examine information
From within the BMC Server Automation Console, you cannot launch the CI Viewer and examine information about the server and its business relationships in BMC Atrium CMDB.
There are two kinds of issues in this use case:
- Server data was not correctly transferred from BMC Server Automation to BMC Atrium CMDB, so when you launch BMC Atrium Explorer it gives you an error about being unable to find the CI.
To investigate this kind of issue, check each of the following stages to see where the issue occurs: - An error occurred launching BMC Atrium Explorer.
To investigate this kind of issue, access BMC Atrium Core and verify that you can launch BMC Atrium Explorer successfully:
- Access the BMC Remedy Action Request System by using the following URL in a browser:
http://<midTierServer>:<port>/arsys/forms/<ARserverName> - Log on.
- Click the Atrium Core Console link.
- When it comes up, choose Application Launcher > Applications > Explorer.
- Access the BMC Remedy Action Request System by using the following URL in a browser:
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