Installing products for continuous compliance for networks

This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Networks solution, part of Compliance Automation. This topic provides the following information:

Before you begin

Complete the following prerequisite tasks prior to installing products for the solution.

Review all product requirements and pre-requisites

 Click here to see the products and versions that are required to implement the Continuous Compliance for Networks use cases.

Note

The products that comprise this solution should be installed in the order represented in the following table. The products also have to integrated in a particular order. See Configuring continuous compliance for networks.

Product

Version

What to install

BMC Remedy AR System

8.1.02

Includes the BMC Remedy Mid Tier. See Installing BMC Remedy AR System.

BMC Atrium Core

8.1.02

Install all of the following BMC Atrium CMDB components. See Installing BMC Atrium Core for specific requirements.

  • BMC Atrium CMDB Web Services 
  • Product Catalog 
  • Atrium Integrator  

BMC Remedy IT Service Management (ITSM) Suite

8.1.02

Install the following components. See Installing BMC Remedy ITSM for specific requirements.

  • BMC Remedy ITSM Change Management
  • BMC Remedy ITSM Incident Management

BMC Atrium Orchestrator

Platform: 7.7.02 Content: 20.14.02

Install the following components. See Installing BMC Atrium Orchestrator content components .

BMC Network Automation

8.6.00

Install the BMC Network Automation application server and remote device agents. See Installing BMC Network Automation.

Note: If you want to launch the BMC Network Automation console from the BMC Remedy ITSM task ticket, install the BMC Network Automation client on the same system as the BMC Remedy ITSM client.

BMC Decision Support – Network Automation

8.6.00

See Installing BMC Decision Support -- Network Automation.

Review known issues 

See Known issues and workarounds in continuous compliance for networks.

Performing initial product installation

The following sections describe the base set of products that are required to implement the Continuous Compliance for Networks use cases. The products must be installed in the order presented.

Installing BMC Remedy AR System

See the BMC Remedy AR System online technical documentation for complete details.

Installing BMC Atrium Core

You must be running version 8.1.00 or later, including these features:

  • BMC Atrium CMDB
  • Product Catalog
  • BMC Atrium Integrator

For instructions about installing the features listed above, see the BMC Atrium Core online documentation.

Installing BMC Atrium Orchestrator platform components

All of the continuous compliance solutions (database, network, and server) require the BMC Atrium Orchestrator platform components.

The BMC Atrium Orchestrator platform components provide the configuration distribution peer (CDP) and the tools you need to use to create a grid. Installing the platform components is a prerequisite for installing BMC Atrium Orchestrator content, which includes adapters, modules, and run books.

The BMC Atrium Orchestrator platform installation program enables you to install and configure the BMC Atrium Orchestrator CDP, BMC Atrium Orchestrator Operator Control Panel, graphing server, and Access Manager (AM) components. The platform installation program allows you to install components in a pre-existing web server environment or in a new web server. Unless you are upgrading a previously-installed version, BMC recommends that you install the CDP component on a new web server environment to ensure good performance.

Note

When installing BMC Atrium Orchestrator for any of the continuous compliance solutions, ensure that you do not have adapters with the same name enabled on multiple peers. For example, do not have an adapter called "File Adapter" on both the CDP and an activity peer (AP) or a lightweight activity peer (LAP).

Before you can install the BMC Atrium Orchestrator content components, install or upgrade to version 7.6.02.05 or later of the BMC Atrium Orchestrator platform CDP.

Note

 Once installed, the CDP process must be running with Administrator rights.

  • Access Manager and repository
  • Grid Manager (GM)
  • BMC Atrium Orchestrator Operator Control Panel
  • BMC Atrium Orchestrator Development Studio

For instructions about installing BMC Atrium Orchestrator platform and core components, see Installing in the BMC Atrium Orchestrator Platform online documentation.

Prior to installing the platform, verify that you have a BMC Remedy ITSM administrative logon ID. During the solution content installation, this account is used to export the ITSM templates.

Installing BMC Remedy ITSM

Install BMC Remedy ITSM Change Management version 8.1.00 or later and BMC Remedy ITSM Incident Management version 8.1.00 or later. For information about installing these products, see the online technical documentation for the BMC Remedy IT Service Management Suite

ITSM artifact installation

To install the following preconfigured artifacts that are required for the solution, use the BMC Atrium Orchestrator Content installer:

  • Change and Task Templates
  • Incident Templates
  • Filters

BMC Remedy ITSM version 8.0.00 requirements

If you are using BMC Remedy ITSM version 8.0.00, you must make the following change to the default configuration to use the solution:

  1. Open the Application Administration Console.
  2. Select Custom Configuration > Incident Management > Rules > Search.
  3. Uncheck Require Service CI Related On Submit.

Creating and configuring BMC Remedy ITSM user accounts

After the initial installation procedures have been completed, you must create and configure BMC Remedy ITSM user accounts.

Performing final product installation

The following sections describe the base set of products that are required to implement the Continuous Compliance for Networks use cases. The products must be installed in the order presented.

Installing BMC Atrium Orchestrator content components

The BMC Atrium Orchestrator content installation program automates the installation of the adapters, modules, run books, BMC Remedy AR artifacts, and BMC Remedy ITSM templates that are required by the BMC Continuous Compliance for Network Automation solution.

Warning

If you are installing a solution using VLM extensions in a multi-solution environment, contact Customer Support for assistance.

Downloading the installation program

The BMC Atrium Orchestrator content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at https://webapps.bmc.com/epd. You can obtain the installer in the following ways:

  • To download the product or to upgrade to the latest version, download it from the EPD site. Use the user name and password that your BMC sales representative provided.
  • If you do not have a current license for the product, or if you cannot download the product and require a kit, contact a BMC sales representative by calling 800 793 4262.

Be sure to download the installation file that is compatible with your operating system platform (Microsoft Windows or Linux).

Running the installation program

Note

Before you install the solution content: 

  • Check the Customer Support website for updated information about this version. Flashes, technical bulletins, and resolutions on the site contain details about any fixes that were issued for this version after its release. 
  • You must have installed version 7.7.02 and BMC Atrium Single-Single On and the repository must be running. 
  • The computer from which you run the installation program must have network access to the repository computer.

After you download the BMC Atrium Orchestrator content installation file, follow the installation instructions specific to your operating system platform. 

 Click here for more information about the BMC Atrium Orchestrator content installation program.

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy ARS, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields where applicable.

The installer enables you to select either of these installation options:

  • Solution: Automatically selects the content components required for the solution: BMC Continuous Compliance for Network Automation.
  • Custom feature set: Enables you to install any component, whether or not it is required for the BMC Network Automation solution.
 Click here for the installation details.

To install the BMC Atrium Orchestrator content for BSM Solutions: 

  1. Run the BMC Atrium Orchestrator content installation file. 
  2. On the Welcome panel, click Next
  3. On the License Agreement panel, agree to the terms of the license and click Next
  4. On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next
  5. On the Installation Type panel, select BSM Solutions, and click Next
  6. On the Solution feature selection panel, select BMC Continuous Compliance for Network Automation and click Next.
  7. On the Adapter feature selection panel, the installer preselects the following required base and BMC application adapters:
    • SNMP
    • Web Services
    • BMC Remedy Action Request System (ARS)
    • BMC Atrium CMDB
    • BMC Network Automation
      Click Next without changing the selected options.
  8. On the Module feature selection panel, the installer preselects the following required base and BMC application adapters:
    • AutoPilot OA Change Management
    • AutoPilot OA Configuration Management
    • AutoPilot OA Incident Management
    • AutoPilot OA Task Management
      Click Next without changing the selected options.
  9. On the Remedy Integration panel, enter the following integration settings, and click Next

    ITSM settings

    Value

    Web Server Protocol

    http

    Host name

    Enter the name or IP address of the computer running the BMC Remedy ITSM service.

    Port number

    Select Port mapper or assign a specific port.

    User name

    Enter the BMC Remedy ITSM admin login user name.

    Password

    Enter the BMC Remedy ITSM admin login password.

  10. On the ITSM Template Data Selection panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next

    Template field

    Description

    Support Company

    Default company name assigned to a change or task request.

    Support Organization

    Default organization within the company assigned to a change or task request.

    Support Group

    Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request.

  11. On the Installation preview panel, review the features to be installed, and click Next.
  12. When the installation completes successfully, on the Installation summary panel click Done.

You can add BMC Atrium Orchestrator content components, such as application adapters or additional modules, by using the Custom feature set installation path. The custom installation allows you to install additional content components, but does not install or configure BMC Remedy ITSM artifacts.

Note

A pre-selected component that is not grayed-out indicates that the Content Installer located an existing version of the adapter or module on your system. You may choose not to install that component during the solution installation, because it is not required for the solution.

The Content Installer will proceed with the installation, and will install the latest version of the selected components.

Installing BMC Network Automation

 Click here to review the installation requirements for BMC Network Automation, prior to installing Continuous Compliance for Network Automation.

To launch the BMC Network Automation Console from the BMC Remedy ITSM task ticket, complete the following steps: 

  • Install the BMC Network Automation application server software on the same system as the BMC Remedy ITSM client.

    Note

    Launch of the BMC Network Automation UI is not supported from BMC Remedy mid tier.

  • Perform the steps in Configuring BMC Network Automation to launch directly into a CI when configuring BMC Network Automation.
See the BMC Network Automation online technical documentation.

Installing BMC Decision Support – Network Automation

See the BMC Decision Support – Network Automation online technical documentation.

Where to go next

After you have installed the BMC Continuous Compliance for Network Automation solution, you must complete the configuration tasks in Configuring continuous compliance for networks.

For an overview of the solution, see Enforce continuous compliance for networks.

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