A service account is used to enable the Data Refresh capability in TrueSight Server Automation. In TrueSight Server Automation, the Data Refresh capability monitors jobs that affect the status of the missing patches and managed assets and regularly updates the job data in BMC Helix Automation Console and TrueSight Automation Console.
This service account is also used for change automation while obtaining approvals from BMC Remedy IT Service Management.
The user that you specify in the service account must be assigned to roles with permissions to read information from the Server Automation application server. The service account user is specified during installation. If the user does not exist in the endpoint manager or invalid credentials are specified, you are asked to add the account when you log in to the Automation Console user interface for the first time.
In this release, a single service account is used for a single instance of Automation Console.
Where to go from here
To add, edit, and view service accounts, see Working with a service account.