User goals and features
product is an IT-process-automation platform that enables you to implement run book automation and use Operator Control Panel (OCP) a web-based interface, that enables operators, such as service desk personnel, network operators, and IT technicians, to run workflows in a semi-automated mode in your IT environment.
Run book automation
The descriptions of the tasks and procedures required to operate an IT environment are typically maintained in a document called a run book. Run book automation, also called IT process automation, improves operational efficiency by automating the manual tasks in a run book. The following list includes the types of tasks that you can automate:
- Verification, diagnosis, and remediation of IT infrastructure failures
- Routine tasks, such as provisioning and decommisioning physical and virtual assets and IT services
- Synchronizing information between Service Desk and other IT management systems
- Orchestrating disaster recovery routines
- Automatically recording configuration operations with change management systems
By automating manual and repetitive IT tasks, run book automation can reduce operational costs and ensure that you remain in compliance and that your best-practice standards are met 100% of the time.
Run book automation with
implements run book automation with workflows that can automatically trigger the required IT operations with no or little human interaction.
Built on a high-availability and high-performance grid architecture, offers out-of-the-box workflows, leveraging your existing systems (monitoring, service desk, BMC Atrium Configuration Management Database, and others) to accelerate IT service execution across your enterprise.
Using Development Studio to customize and create workflows
You can use the Development Studio application to edit existing workflows or create new workflows that you want to use on the grid.
You can import modules from the platform repository into Development Studio. Using Development Studio design tools, you can customize the workflow processes for your environment, build complex workflows, test and validate processes, create and manage process schedules, and more.
Using Operator Control Panel to run workflows
You can use the Operator Control Panel (OCP) to run workflows in a semi-automated mode. Using the OCP allows you to fulfill requests for IT services more accurately and efficiently while maintaining full control of workflow execution.