is an IT Process Automation solution. These types of solutions enable organizations to automate IT processes that are currently executed manually, typically with one of the following goals:
- Reduce the costs associated with a person manually doing the task
- Reduce risk by making sure the task is done correctly every time
- Enforce governance by ensuring corporate rules and best practices are always followed
Processes can be small, individual tasks that might occur frequently, or they can be more complex, cross-domain processes that previously required the involvement of multiple people and tools.
If you find automate the right use case in your environment, the results can be very rewarding.
This section describes some typical customer automation use cases. They are a sample of the many use cases being automated by customers.